We're excited to share that the Return Source Filter has been officially released in Synctrack.

You can now filter return requests by source in both Management and Analytics, making it easier to understand where each return request comes from.

Supported sources include:

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Step 1: Go to Management or Analytics.

Step 2: Select the Return source filter.

Step 3: Choose the source you want to review.

Step 4: Check your filtered request list or analytics report.

This update helps your team separate customer-submitted returns from internally created requests, making daily checks and reporting easier.

Check full guides here

Try now and share your thoughts with our latest updates from the Synctrack team!

We're excited to share that Multiple Merchant Notification Emails has been officially released in Synctrack.

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You can now add multiple recipient emails for merchant notifications, instead of only using the main store email synced from Shopify.

This helps different teams stay updated on return progress, including warehouse, sales, CS, operations, and managers.

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Step 1: Go to Settings in Synctrack Returns & Exchanges.

Step 2: Open Notifications.

Step 3: Go to the Sender Info tab, then click "Notify to merchant when there's a new return activity" to enable notifications to merchants.

Step 4: Add the internal emails you want to notify.

Step 5: Save your settings.

Your main store email will remain as the default email, and the added emails will also receive merchant notifications based on your current notification setup.

Check full guides here

Try now and share your thoughts with our latest updates from the Synctrack team!

We're excited to share that the Exchange for out-of-stock variant logic has been improved in Synctrack.

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You can now control out-of-stock exchange options more safely based on

If a variant is out of stock and continue selling is enabled in Shopify, customers can exchange it. If a variant is out of stock and Continue selling is disabled, Synctrack will block it from exchange options.

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Step 1: Enable Exchange for out-of-stock variants in Synctrack.

Step 2: Go to Shopify and review the variant inventory settings

Step 3: Enable Continue selling when out of stock for pre-order or backorder variants.

Step 4: Keep it disabled for discontinued variants.

Step 5: Synctrack will show or block out-of-stock exchange options based on that Shopify setting.

See full guides here

Try now and share your thoughts with our latest updates from the Synctrack team!

We're excited to share that the Auto-mark as received automation has been officially released in Synctrack.

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You can now automatically mark return items as received based on the return shipment status.

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Step 1: Go to Settings -> Automation in Synctrack Returns & Exchanges.

Step 2: Create a new automation rule -> Select Auto-mark return items as received

Step 3: Select Return shipping status as the condition.

Step 4: Choose Shipped or Delivered.

Step 5: Select Auto-mark as received as the action.

Step 6: Save the rule.

When the return shipment reaches the selected status, Synctrack will automatically mark the return item as received.

See full guides here

Try now and share your thoughts with our latest updates from the Synctrack team!

We're excited to share that the Envia.com logistics integration has been officially released in Synctrack.

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You can now connect Envia.com as a third-party logistics option in Synctrack Returns & Exchanges to support your return shipping label workflow.

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Envia.com supports multiple markets, including the United States, Mexico, Colombia, Brazil, India, Canada, Argentina, Chile, Guatemala, Spain, Italy, and France.

Available carriers and services may vary depending on your origin country, destination country, postal code, and Envia.com account setup.

See the full guides here

We're excited to share that the Shopify API 2026-04 compatibility update has been officially released in Synctrack.

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You can now continue using Synctrack Returns & Exchanges with improved compatibility for Shopify’s latest API requirements. This update covers key technical foundations across Admin GraphQL, webhooks, Partner API, Storefront API, and UI Extensions.

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If you notice please get in touch with our support team with your store domain, request ID/order ID, and screenshots.

We're excited to share that the new path for custom Returns-page domains has been officially released in Synctrack.

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You can now point your custom Returns subdomain (e.g., ) to a CNAME () instead of a fixed-IP A record. Once switched, your Returns page stays online automatically whenever we upgrade or scale our infrastructure — no more manual IP updates, no more downtime, no more contacting Support to reactivate your page.

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Step 1: 24 hours in advance, lower the TTL of your existing A record to 300 seconds and wait the full 24 hours. This cuts switchover downtime to ~5 minutes.

Step 2: Delete the old A record from your DNS provider.

Step 3: Create a new CNAME record — Type: CNAME, Host: your subdomain prefix (e.g., ), Value: , TTL: 300 or Auto.

Step 4: Verify at https://dnschecker.org and look for with green checkmarks ✅. Your page goes live automatically once DNS propagates (5–30 minutes).

Full step-by-step guide with screenshots and provider-specific tips:

Try now and share your thoughts with our latest updates from the Synctrack team!

We're excited to share that the feature has been officially released in Synctrack.

You can now automatically carry over a returned item's discount to the new exchange item — keeping pricing fair for your shoppers without any manual intervention. If a returned item had a $20 discount, the exchange item gets a $20 discount too—works for fixed, percentage, and combined discount setups.

✨ How it works

Step 1: Go to in your Synctrack dashboard.

Step 2: Tick the checkbox .

Step 3: Click — and that's it. Future exchanges will automatically inherit the original discount from the returned item.

Heads up: this currently supports the Shopify discount type, and requires the Exchange option enabled in your Settings. Available on the plan.

For multi-item exchanges, percentage discounts apply at the order rate and fixed amounts are distributed proportionally by price — so the math always stays fair.

Read the full guide here: https://help.omegatheme.com/en/article/apply-discounts-to-exchange-item-qnpsnk/

We're excited to share that the Gorgias integration has been officially released in Synctrack Returns & Exchanges — now available on Premium and Enterprise plans.

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: In Synctrack admin, go to Settings → Integration → Gorgias and click Set up.

: Enter your Gorgias store name , click Install app, and authorize access.

: In Gorgias, connect your Shopify store under APP STORE → Shopify, and verify your email domain.

: Open any customer ticket in Gorgias — the Synctrack Returns widget

Available from the . For a detailed guide, check out our help center article.

We're excited to share that the have been officially released in Synctrack.

Go to Analytics in your Synctrack Returns app

Select the Upsell insight tab

Choose your date range to view upsell revenue, upsell rate, and exchange trends over time

For detailed per-order data, head to Reports > New Revenue (Exchange upsell) and export as needed

Available on Premium and Enterprise plans. For a full guide on all metrics and charts, visit our help center.