Changelog
Follow up on the latest improvements and updates.
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We’re excited to announce a brand-new feature -
Require Return All Items from BOGO/Bundle Deals 🎉
This update ensures that when a customer buys items from a Buy X Get Y or Bundle promotion, they must
return the entire promotion set together
- not just selected items.✨ Why it matters
- Prevents misuse of promotions (e.g., customers returning only paid items and keeping the free ones)
- Keeps your discount campaigns fair and transparent
- Helps you protect your promotional costs and profit margins
⚙️ How it works
- Create a Buy X Get Y or Amount off products (Bundle discount) promotion in Shopify.
- Go to Synctrack Returns & Exchanges → Settings → Policies.
- Enable the option “Require return all items from BOGO/Bundle Deals.”
- Save your settings.
When customers submit a return request:
The system automatically detects if the order includes a BOGO or bundle deal.
NOTE:
If a customer selects any item from the promotion, the system will auto-select all related items in that deal.
The return can only proceed if the entire deal group is returned.
✨ Try it now on BFCM seasons to drive your return smoothly in high peak sales season
We're excited to announce that our team of developers has updated the new partner logistics for
SendCloud.
This new update will help you easily set up a prepaid label for the suitable carriers of your store as Sendcloud.
For more information and how to connect with, please access this documentation for further details: https://help.omegatheme.com/en/article/how-to-get-tokens-api-from-sendcloud-2kw074/?bust=1759455765603
Try now and share your thoughts! We're happy to receive all feedback from you, this will help the developers to optimize and improve analytics better in the later versions!
We’re excited to announce that the Synctrack team has added a new feature that allows users to
customize the Favicon bar for the return page.
🔹 What’s new
- Replace the default Return Drive logo with your store logo.
- Simply upload an image file directly (.svg, .ico, or .png).
🔹 Notes
- Supported file formats: .svg, .ico, .png
- Image size: under 2 MB
- Recommended dimensions: 48px x 48px
For example:
The result will display on the browser tab:
This update helps you bring a more branded experience to your return portal. 🎉 Try now and share your thoughts!
We're excited to announce a new feature to customize your return page more easily:
Sync with brand color theme
🎉. The Auto-sync Brand Theme feature allows merchants to synchronize their store’s branding with the Return Portal with only one click. This ensures a consistent look and feel between your store theme and the customer return experience.
When enabled, the following elements will be synced:
- Theme color– main accent/background color from your store theme
- Text color– primary text color for titles and content
- Logo– your store’s brand logo
- Return Policy URL– automatically linked from your Shopify store settings
Requirements
- To use this feature, your Shopify store must have branding assets set up.
- If you haven’t configured branding yet, follow this link to add your store’s branding:
Try now and share your thoughts! We're happy to receive all feedback from you, as it will help the developers optimize and improve in later versions.
We’re excited to introduce a new update for exchange selection that you can decide whether shoppers see
all products, or only products from specific collections or product types
, when choosing “Exchange for a different product.”
Setup
- Go to Settings > Configuration > Exchange resolution > Exchange for a different product
- Choose one of three setup options:
- Exchange for specific collection
Select products by collection. Only items in these collections will be displayed outside the return portal. At least one collection must be selected.
- Exchange for specific product type
Similar to collections, but products are filtered by product type instead. At least one product type must be selected.
- Exchange for all store (default)
All products in your store will be displayed outside the return portal.
Try now and share your thoughts!
You can now enable a setting that
applies the current price of a product variant
when customers request an exchange for the same item (e.g., a same size or color).
Example:
If a customer originally bought the product for $50, but its current price is $70, the system will match the return item to the exchange variant at $70.👉 This means customers won’t need to pay extra, ensuring a smoother exchange experience.
We're excited to announce a new update for Return Fee settings 🎉.
You can now set a condition based on the number of items in an order.
If a return/exchange request meets the item quantity condition, a return fee will be applied. This is designed to help merchants reduce the number of products returned in a single order.
Example:
If a return request includes 2 or more eligible products, the system will automatically apply the return fee (deducted from the customer’s refund).Try now and share your thoughts! We're happy to receive all feedback from you, as it will help the developers optimize and improve in later versions.
We're excited to announce that our team of developers has updated the
new partner logistics for Shipstation
This new update will help you easily set up a prepaid label for the suitable carriers of your store as Shipsation.
For more information and how to connect with, please access this documentation for further details: https://help.omegatheme.com/en/article/integrate-with-ship-station-2uygtf/?bust=1757579937333
Try now and share your thoughts! We're happy to receive all feedback from you, this will help the developers to optimize and improve analytics better in the later versions!
We're excited to announce that Synctrack has just released a new feature to improve management efficiency:
Comment Block in Request Timeline
Users and authorized members/staff can now add comments directly in the detailed request timeline of any return/exchange request.
Supported formats:
✍️ Text
🖼️ Image
📎 File attachments
This allows teams to track requests more effectively by adding manual confirmations and detailed notes right inside the timeline.
We hope this update makes it easier for you to manage and collaborate on return/exchange requests.
We're pleased to announce the release of a new feature that gives you more control over inventory during exchange requests:
Reserve Stock on Exchange Request
.
What’s new:
- Reserve stock immediately (ON)→ Stock is deducted as soon as a customer submits an exchange request. This ensures the product is held and available for them, preventing overselling.
- Deduct stock only after approval (OFF)→ Stock remains unchanged until the request is approved. This helps maintain inventory stability with fewer fluctuations.
How it works:
- If enabled ✅→ Stock is reserved right away, returned if the request is rejected or canceled, and not deducted again when the exchange order is created.
- If disabled ❌→ Stock only changes after approval.
Example
:Product A has 10 units.
- Feature ON → After a request for 1 unit: stock becomes 9 immediately.
- Feature OFF → After a request for 1 unit: stock stays 10 until approved, then drops to 9.
Why this matters:
✅ Prevents overselling when stock is limited.
✅ Provides flexibility to match your store’s workflow.
You can enable or disable this feature anytime in
app settings => Configuration
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