We're excited to share that the new Line item property condition for return policies has been officially released in Synctrack Returns.

✨ What's New

You can now block returns on Final Sale or clearance items only — using the line item property saved on the order at checkout (for example Final Sale = true). Final-sale items stay non-returnable even after you remove the campaign tags, while full-price items in the same order can still be returned or exchanged. No more blocking the whole order by order tag.

✨ How it works

Step 1: Go to Settings > Policies > Create Policy and choose Products.

Step 2: In Policy condition, select "have line item property" and enter the property name exactly as it appears on the order line item.

Step 3: Choose an operator (is, is not, contains, or exists), add up to 20 values, then click Create rule.

Note: the property must be added to the line item at checkout by your theme, a product options app, or POS. Available on all plans. Full guide: https://help.omegatheme.com/en/article/configure-return-policy-jaj0kf/

Try now and share your thoughts with our latest updates from the Synctrack team!

We're excited to share that editing return and exchange requests after submission has been officially released in Synctrack Returns.

✨ What's New

You can now fix a submitted request in place instead of cancelling it and asking the customer to start over. The RMA number, history and quota stay the same.

✨ How it works

Step 1: Open a Pending or Approved request in and click .

Step 2: Make your changes, review the summary, and click (tick to email them).

Step 3: To let customers edit, turn on in .

Step 4: Customers click on their request page in the Return portal, update their choices and submit.

Available on the Professional plan and above.

📘 Need details? See our guide for detailed setup.

Try now and share your thoughts with our latest updates from the Synctrack

Set up a return warehouse once, and Synctrack keeps it matched in Shopify, so restocked items land in the right place without the manual double entry.

Head to to try it.

Automating a return no longer means building a workflow from scratch. Open the Shopify Flow template gallery and search for .

The EU Withdrawal flow now comes with a floating storefront button. Style it to match your shop, watch it update in a live preview, and switch it on from your theme editor in two clicks.

Withdrawal requests also carry their own badge and filter in Return Management, so the 14-day legal clock never gets lost among your ordinary returns.

Open any request and its timeline now names the person behind each action — who approved it, issued the refund, marked items received or restocked, created the exchange order, or cancelled it.

Actions taken by your rules stay labelled as Automation, so your team's work and your automation are easy to tell apart.

On every plan, with nothing to switch on. Entries from before today show the time only.

can now judge a request by how much is coming back. Set , then pick what to compare it against:

The straight cases you would have approved by hand approve themselves; anything uneven still reaches you.

Requests customers open and never finish no longer pile up. Set how many days a request may sit, and Synctrack cancels the ones that expire — only the ones still safe to cancel: nothing refunded, received, restocked, or turned into an exchange order.

We've improved the EU Withdrawal form — EU customers can now complete a right-of-withdrawal request in a short, 2-step flow, right on your existing return portal.

✨ What's New

You can now offer EU-27 customers a streamlined withdrawal: they no longer walk through your full return flow. They simply find their order and pick the items to withdraw — the resolution and return method are set automatically. Nothing to install, no separate portal, and your setup stays exactly as it is.

✨ How it works

Step 1: An EU customer opens your return portal and enters their email + order number (no login or verification code needed).

Step 2: Synctrack detects the order ships to the EU-27 and shows the withdrawal flow — the customer selects the item(s) and quantity to withdraw; a reason is optional.

Step 3: They go straight to the Review screen, where the resolution ("Refund to original payment method") and return method ("Ship with any carrier") are pre-filled. They confirm and submit — then see a withdrawal confirmation with the 14-day refund note and legal reference, and get an email confirmation.

Orders outside the EU-27 keep your standard return flow, unchanged.

📘 Need details? See our guide for detailed setup.

Try now and share your thoughts with our latest updates from the Synctrack team!

We're excited to share that has been officially released in Synctrack. You can now build return rules based on how the original order was paid — Cash on Delivery (COD), Gift card, PayPal, Shopify Payments, and more.

✨ What's New

You can now use as a condition across all four rule engines — Automation, Condition-based Workflow, Fee, and Return policy:

✨ How it works

Step 1: Open any rule under Automation, Workflow, Fee, or Return policy and add a condition.

Step 2: Pick from the group, then choose an operator (is / is not, is any of / is none of, included in / excluded in).

Step 3: Select one or more gateways used in your store (for example Cash on Delivery (COD), Gift card) and save. Your rule now evaluates each order by how it was paid.

📘 Need details? See our guide for detailed setup.

Try now and share your thoughts with our latest updates from the Synctrack team!