Changelog
Follow up on the latest improvements and updates.
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We’re excited to share that Synctrack users can now issue
partial refunds
directly in the app.✨What’s new
- Merchants can now refund part of the order amount instead of refunding the full amount at once, based on your return policy or received items.
- Partial refunds are available for return requests with 2 or more items.
How partial refund works?
- Partial refunds are processed per item.
For example, you can refund one item first, then refund the remaining items later.
- The Refund button will remain visible until the full refundable amount has been refunded.
✨ Why this matters ?
- More flexibility when handling refunds.
- Better control over special or complex return cases.
- Less manual work when managing return requests.
👉 You can learn more about how to use partial refunds in our help guide here:
Try now and share your thoughts with Synctrack's latest updates
We’re excited to share that a new order lookup method has been released to make submitting return requests easier for your customers:
Login with Shopify Customer Account
✨What’s new
- Shoppers can now log in using their Shopify Customer Account to submit return requests.
- Login is passwordless; shoppers simply enter their email and verify with a one-time 6-digit code.
How it works
- If the shopper is already logged in to their Shopify Customer Account
→ They can access the return page and view all eligible orders instantly, without logging in again.
- If the shopper is not logged in
→ They can log in directly on the return page using their Shopify Customer Account to continue submitting a return request.
✨ Why this matters
- Fewer login steps for shoppers when submitting returns.
- A smoother, more seamless return experience.
- Deeper integration with your store’s Shopify Customer Account flow.
Try it out and let us know your feedback, we’re excited to see how this helps streamline your return workflows 🚀
We’re excited to share that the new automation rule has been officially released in Synctrack Returns:
Auto-mark request as resolved
✨ What’s new?
You can now automatically close (resolve) return requests based on predefined return processing statuses:
- Marked as received: return items have been successfully received
- Marked as restocked: return items have been restocked into inventory
- Issue a refund: refund has been completed
👉 These conditions can be combined within the same automation rule, giving you full control over when a return is marked as resolved.
✨ Why this matters
- Significantly reduces manual return management.
- Ideal for stores handling high return volumes each month.
- Automatically closes return requests once all required steps are completed, helping you avoid unnecessary open cases.
This feature is available starting from the
Premium plan.
Try it out and let us know your feedback — we’re excited to see how this helps streamline your return workflows 🚀
We’re excited to share that
two new automation rules for automatic prepaid label generation
have been officially released in Synctrack Returns
.✨ What’s new?
- Auto-select cheapest service
Automatically choose the lowest-cost carrier service based on real-time variable rates.
- Auto-select fastest service
Automatically select the fastest available carrier service for quicker return delivery.
✨ How can merchants enable this?
Step 1: Set Conditions
- The rule must include the condition: Return method = Ship with prepaid label
- This condition can also be combined with other automation conditions.
Step 2: Set Actions
When configuring the rule, merchants can select the following actions:
- Auto-approve request(required & fixed)
- Select warehouse address
- Select logistics partners*(must be activated in advance)
- Select the cheapest or fastest carrier service
✨ How it works?
When a return request meets all configured conditions:
- The system automatically **approves the request
- A prepaid return label is generated
- Variable shipping rates are compared
The system automatically selects the
cheapest or fastest carrier service
based on:- Selected logistics partners
- Selected warehouse address
Try it out and let us know your feedback — we’re excited to see how this helps streamline your return workflows 🚀
We’re excited to share that the
FedEx package dimension setup
has been officially updated in Synctrack Returns.
✨ What’s new?
Merchants can now configure a default package setup for FedEx logistics with two flexible options:
1. Choose a Default FedEx package type
Select one of 11 predefined FedEx package types, directly fetched from the FedEx Package Type
2. Custom package dimension
Manually define package length, width, height, and weight based on store needs.
✨ Why this update?
- Speed up FedEx label generation with predefined defaults
- Improve accuracy for package sizing and shipping costs
- Give merchants more flexibility for different product types and return scenarios
✨ How it works:
- Merchants set a default FedEx package type or custom dimensions in Settings → Logistics
- The system automatically applies this default package when generating return labels
- During the Approve return request, merchants can still modify the package type or dimensions if the default setup isn’t suitable for that specific return
Try it out and share your feedback with the Synctrack team 🚀
We’re excited to share that an updated BOGO Return Policy UI is officially released on the return page.
✨ What’s new?
- Products with Buy X Get Y or Amount Off Product discounts (configured in Shopify) are now grouped together as a single combo on the return page.
- Customers are required to return the entire combo, instead of returning individual items separately.
✨ Why this update?
This improvement helps ensure that:
- BOGO and discount rules are applied correctly
- Partial or invalid returns for promotional bundles are prevented
- The return experience is clearer and more consistent for customers
✨ How it works:
- Discounted products under Buy X Get Y or Amount Off Product promotions are displayed as one combo
- Customers can only submit a return by selecting the full combo, not individual items
Try now and share your thoughts with latest update from Synctrack team!
We're excited to share that the "Open Request action" is officially released for return management details.
✨ What's new?
The Open request feature allows merchants to reopen a return request that has already been marked as Resolved, so they can complete any remaining actions.
You can use Open request in the following cases:
- The return request was accidentally marked as Resolved before completing all required actions
- One or more of the following steps were missed: Issuing a refund, Marking items as received and Restocking returned items
✨ How it works:
- The Open request button is only visible when the return request status is Resolved
- When you click Open request:
- The request status will change from Resolved → Approved
- The system checks which actions were already completed
- After reopening the request, actions that have not yet been completed will become available, including:
- Refund
- Mark as received
- Mark as restocked
Actions that were already completed before the request was resolved will not be shown again to prevent duplicate processing
Try now and share your thoughts with the latest update from Synctrack team!
We’re excited to announce that the Returns team has added
Return/Exchange options conditions
to the Workflow settings✨ What’s new:
- When any of these conditions is applied, similar Actions will be automatically disabled, and vice versa.
- Any return request that meets the configured conditions will trigger the corresponding Actions set by the merchant.
✨ Typical Use Case:
IF: Return Zone = "USA"
AND Return/Exchange options = "Return"
THEN:
Resolution: Refund to gift card
Method: Ship with any carrier.
IF: Return Zone = "UK"
AND Return/Exchange options = "Return"
THEN:
Resolution: Refund to store credit
Method: Ship with prepaid label.
=> Which means your customer in a different zone can return, but different resolution and method
Try now and share your thoughts with the latest updates fromthe Synctrack team!
With Synctrack's Returns shipment tracking feature, you can now have complete visibility over your return shipments’ tracking statuses, so you can proactively answer customers’ WISMR (Where is my return?) queries and notify them of exception events on the carrier side.
Bringing the tracking visibility for both your inbound and outbound shipments together in one place. You can auto-synchronize your return shipments to Synctrack Tracking’s shipment dashboard to better manage them and correspondingly assess the carrier’s performance.
✨How to enable
- Go to Return trackingin your Synctrack Returns admin
- Click Return tracking
- Click Enable tracking
- Once this module is activated, the status will be switched from "Inactive"to"Active". You can view the status of your return shipments on the corresponding RMA detail page under the Return shipments section. Learn in details here
✨How merchants view the return shipment status
✨How your shoppers view the return shipment status
Try now and share your thoughts with our team on the latest updates!
We’re excited to announce that the Synctrack team has added four new Automation conditions, including
Product collections, customer tags, return values, and return market.
✨ What’s new:
1. Product collections
2. Customer tags
3. Return value
4. Return market
Try new automation conditions and share your thoughts with our team latest updates!
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