We're excited to share that the has been officially released in Synctrack. It's an opt-in, redesigned return experience you can turn on for 50% of your shoppers and compare against your current flow — side by side — before rolling it out to everyone.

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✨ What's New

You can now let shoppers , decide what happens to each unit individually, swap for a different , and their request status — no support ticket needed.

✨ How It Works

Step 1: In the Synctrack admin, open .

Step 2: Click to preview the new flow, then and complete the short survey.

Step 3: Click to enable it — 50% of shoppers get the new portal and an shows you exchange rate and retained revenue.

You can disable the beta at any time and all shoppers instantly return to the standard flow.

📘 Need details? See our guide for detailed setup.

Try now and share your thoughts with our latest updates from the Synctrack team!

We're excited to share that has been officially released in Synctrack. When a shopper exchanges, the portal now suggests the variant they most likely want — the right size, color, or a clean replacement — so more shoppers keep the sale instead of taking a refund.

✨ What's New

Your shoppers now see an based on their return reason: a "✦ Best match for you" option with a short explanation (like "Most shoppers who said 'too small' sized up to Size L"), plus a modal with the top match and popular alternatives — all confirmable in one tap.

✨ How It Works

Step 1: Enable the in your Synctrack admin (Smart Exchange runs inside it).

Step 2: A shopper on a paid plan picks an item and reason — a recommended exchange appears, with the suggested size/color highlighted.

Step 3: They confirm the suggestion (or pick their own) — if the AI can't load, the standard picker shows automatically, no errors.

Available on paid plans (Pro / Premium / Enterprise) with the Beta New Return Portal enabled.

📘 Need details? See our guide for detailed setup.

Try now and share your thoughts with our latest updates from the Synctrack team!

We're excited to share that two new notification templates have been officially released in Synctrack — so your shoppers and your team stay in the loop when a customer takes action on their own request.

✨ What's New

You can now send automated emails for two customer-initiated events:

Both templates work for and flows and behave like every other template — enable, edit, translate, send a test, and they automatically match your saved branding.

✨ How it works

Step 1: Go to and open the or tab.

Step 2: Find the new and templates.

Step 3: Review the content, customize if needed, and toggle them on.

📘 Need details? See our guide for detailed setup.

Try now and share your thoughts with our latest updates from the Synctrack team!

We're excited to share that have been officially released in Synctrack. Setting up a Condition-based workflow no longer starts from a blank canvas — pick a ready-made template, tweak it, and you're done.

✨ What's New

You can now start a Condition-based workflow from a gallery of pre-built apparel templates. Each template comes with its conditions and actions already filled in with the right values, so you can create a solid workflow in just a few clicks — or still choose "Start from scratch" whenever you prefer.

✨ How It Works

Step 1: Click on the Condition-based workflows page to open the "Choose a workflow template" modal.

Step 2: Browse or search the templates, filter by category (Override display / Override window), and pick the one closest to your use case — or click "Start from scratch" for a blank canvas.

Step 3: The editor opens with the conditions and actions pre-filled as a draft. Edit anything — conditions, actions, resolutions, return methods, day thresholds — then save. You can also click inside the editor to switch templates anytime.

📘 Need details? See our guide for detailed setup.

Available on the Premium plan and above.

Try now and share your thoughts with our latest updates from the Synctrack team!

We've improved how conditions work across , , and — same names, same operators, and more condition options everywhere. Your existing rules are migrated automatically, so nothing breaks and there's nothing to redo.

✨ What's New

You can now set up rules with in all three places (for example "Reason" is now "Return reason", "Return market" is now "Shopify market", "SKU" is now "Product SKU"). Each setting also gains the conditions it was previously missing — so you can build more precise rules with options like Product type, Product SKU, Shopify customer segment, Order paid amount, Return item quantity and more.

✨ How It Works

Step 1: Open Settings → Automation, Workflow, or Return Fee and create or edit a rule.

Step 2: In the "Condition type" dropdown, pick from the synchronized condition names — now matching across every module.

Step 3: Choose any of the newly added conditions for that setting, then select an operator (Return Fee now also offers "greater than or equal to" / "less than or equal to").

Step 4: Enter your value and save. Existing rules keep working — they're converted for you during this release.

📘 Need details? See our guides for Automation rules, Condition-based Workflow, and Return Fee.

Try now and share your thoughts with our latest updates from the Synctrack team!

We're excited to share that has been officially released in Synctrack. From 19 June 2026, any store selling online to EU consumers must let them withdraw from a purchase within 14 days — without giving a reason. Now you can be compliant with a single toggle.

✨ What's New

You can now turn on EU right-of-withdrawal compliance in one click. When enabled, for orders shipping to the EU-27, your existing return portal automatically makes the reason field optional and shows buyers a proper withdrawal confirmation — reusing the return flow, emails, and management you already have. Orders outside the EU are unchanged.

✨ How it works

Step 1: Go to Settings → EU Withdrawal form (Professional plan and up) and click Enable.

Step 2: An EU buyer opens your return portal and enters their email + order number.

Step 3: Synctrack detects the order's country (EU-27) and makes the reason field optional — the buyer can submit without stating a reason.

Step 4: The Done screen shows a withdrawal confirmation with refund timeframe, return address, and a fixed link to EU Directive 2011/83/EU, plus a durable-medium email confirmation.

📘 Need details? See our guide for detailed setup.

Try now and share your thoughts with our latest updates from the Synctrack team!

We're excited to share that has been officially released as a return logistics provider in Synctrack. If you ship in India with Bharat Ship, you can now handle reverse returns end-to-end without leaving the app.

✨ What's New

You can now connect your Bharat Ship account directly in Synctrack and generate reverse return labels, AWB, and tracking right inside the return flow — just like our Shiprocket, Delhivery, Shipway and iThink integrations.

✨ How It Works

Step 1: Go to Settings → Logistics → Bharat Ship and click Connect, then enter your Bharat Ship email and password.

Step 2: Open an approved return, choose Bharat Ship as the provider, and compare the available couriers with their price and ETA.

Step 3: Pick a courier and your return warehouse, then click Create return label — the AWB, label, and tracking are generated and saved on the return automatically.

📘 Need details? See our guide for detailed setup.

Thanks to everyone who requested this!

Try now and share your thoughts with our latest updates from the Synctrack team!

We've improved how shoppers track their return requests — fewer clicks to get to the exact request, and a way for shoppers to add their own return shipment details.

✨ What's New

You can now give shoppers a faster path to follow up on a return they've already submitted:

✨ How it works

Step 1: Shopper clicks in the notification email and lands straight on the return request detail.

Step 2: Or, from the order lookup page, the shopper clicks on an order that already has a return request.

Step 3: On the request detail, the shopper fills in the tracking summary and clicks — it's saved to the request and added to the timeline.

📘 Need details? See our guide for detailed setup.

Try now and share your thoughts with our latest updates from the Synctrack team!

We're excited to share that has been officially released in Synctrack Returns. Enterprise merchants can now connect and manage multiple Shopify stores from one dashboard — fully self-serve, no support ticket required.

✨ What's New

You can now connect your stores yourself with a connection key, view and filter return requests and analytics across every connected store, and add or reduce extra store slots right inside the app. Your Enterprise plan includes your main store;

✨ How It Works

Step 1: Upgrade to Enterprise, then open Settings > Integration > Multi-store.

Step 2: Copy your Connection key, click "Add connection" and enter your sub-store's Shopify URL — or have the sub-store click "Connect to main store" and paste the key.

Step 3: Adding a sub-store? Pick your target store count, confirm the charge, and approve it on Shopify.

Step 4: Open Management or Analytics to see returns across all stores, and filter by store anytime.

📘 Need details? See our guide for detailed setup.

Try now and share your thoughts with our latest updates from the Synctrack team!

We're excited to share that the has been officially released in Synctrack Returns. You can now connect Claude AI directly to your store's return data and ask questions in plain English — no SQL, no CSV exports, no custom dashboards.

✨ What's New

You can now open Claude (claude.ai or Claude Desktop) and just ask about your returns — Claude fetches live data from your account automatically. Try , , or Access is — nothing is cached, exported, or stored on Claude's side.

✨ How it works

Step 1: In Synctrack admin, go to (or ) and find the Claude card.

Step 2: Click — claude.ai opens in a new tab (sign in if prompted).

Step 3: Enter your your-store.myshopify.com domain, click , then click on the consent screen.

Step 4: You're redirected back — the button now shows with your connected account and date. Open Claude and start asking.

No API key or technical setup needed, and the connector is included on all plans (you'll need a Claude.ai account; custom connectors require Claude Pro or above).

The connector is built on the open standard, so ChatGPT, Perplexity, Grok, and other MCP-compatible AIs can connect too. Claude is one-click; the others connect manually using the steps on the AI Assistants page.

📘 Need details? See our guide for detailed setup.

Try now and share your thoughts with our latest updates from the Synctrack team!