We're glad to announce that we’ve made an important update to improve your experience with return page customization: right now, you

a. Items selection page

b. Return reason page

c. Select option page

d. Resolution page

e. Exchange page

f. Select method page

g. Review request page

i. Reason list page

h. Request tracking page

j. Stepper actions

We’re excited to announce that you can now for a specific refund order, including Gift Cards, Discount Codes, and Store Credits issued to customers.

This update gives you more flexibility and control over how long refund codes remain valid, helping you encourage repeat purchases sooner.

Added an option to set the expiration date when issuing a refund for a specific order.

You can now:

💡

We're glad to announce that we’ve made an important update to improve the merchant experience and streamline the return management in Synctrack Returns & Exchanges:

, so you don’t need to go back to the list view each time. It will reduce the time you spend managing and approving a large volume of submitted return requests.

Logic pagination follows the filter and sort settings that are currently applied in Return Management before the merchant clicks on a request:

https://www.loom.com/share/dfb3a5f0f5164f459244774deba01209

We're glad to announce that we’ve made an important update to improve the buyer experience and streamline

This means the Returns Portal now runs directly within your store’s domain instead of an external website.

Find the proxy section.

The Synctrack currently has two URL options for you to allow your customer to access to submit and preview return requests, so you need to set Primary for one of them, BECAUSE notification and return tracking status will be only sent to the Primary return page.

Click the Customize URL button inside the 3-dot points, and follow the 3 steps to update the URL on both sides of Shopify and Synctrack to ensure consistency!

Remember to save and copy your edited URL suffix!

Update the link in the input box below to match the new URL you edited in the return app proxy section, and save. Keep consistency!

We're excited to announce that it is a

We’re excited to announce a brand-new feature -

This update ensures that when a customer buys items from a Buy X Get Y or Bundle promotion, they must - not just selected items.

The system automatically detects if the order includes a BOGO or bundle deal.

The return can only proceed if the entire deal group is returned.

We're excited to announce that our team of developers has updated the new partner logistics for

This new update will help you easily set up a prepaid label for the suitable carriers of your store as Sendcloud.

For more information and how to connect with, please access this documentation for further details: https://help.omegatheme.com/en/article/how-to-get-tokens-api-from-sendcloud-2kw074/?bust=1759455765603

We’re excited to announce that the Synctrack team has added a new feature that allows users to

The result will display on the browser tab:

We're excited to announce a new feature to customize your return page more easily: 🎉.

The Auto-sync Brand Theme feature allows merchants to synchronize their store’s branding with the Return Portal with only one click. This ensures a consistent look and feel between your store theme and the customer return experience.

We’re excited to introduce a new update for exchange selection that you can decide whether shoppers see , when choosing “Exchange for a different product.”

Select products by collection. Only items in these collections will be displayed outside the return portal. At least one collection must be selected.

Similar to collections, but products are filtered by product type instead. At least one product type must be selected.

All products in your store will be displayed outside the return portal.