Changelog
Follow up on the latest improvements and updates.
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We’re excited to roll out a new
Order Lookup Method
for your returns portal!You can now customize how customers look up their orders when submitting a return or exchange request:
- Email + Verification Code
→ Customers can view all orders placed using that email address
- Email or Phone + Order Number
(Optional) Enable Order Number Only for quick access without email/phone
To update this setting, go to:
Return Page → Customize → Text → Order Lookup Method
This gives your store greater flexibility in balancing user convenience and order security.
As always, feel free to reach out if you need help configuring it or want to share feedback!
We’ve launched a powerful new feature! Admins can now easily add staff members and assign specific roles, allowing them to manage returns, export order data, and update inventory—all with the right access levels.
Key Highlights:
- Quick Staff Setup:Add members with name, email, and a secure password.
- Granular Access Control:Assign specific tasks like managing orders or processing returns.
- Easy Activation:Staff receive an email invite and can start right away!
Empower your team, streamline operations, and ensure secure, efficient order management with
Members & Permissions
!
Enhanced email communication capabilities through multi-language support:
- Automatic Language Detection: Automatically identifies the customer’s language based on their location or preferences to send emails in the corresponding language
- AI-Integrated Translations: Utilizes advanced AI technology to provide high-quality translations of email templates, ensuring messages are culturally and contextually appropriate
- Customizable Templates: Merchants can personalize email templates in various languages, adapting content to meet diverse customer needs and enhance engagement
- Support: Dedicated support available for setup, customization, and optimization of multi-language email templates to maximize global reach and customer interaction
Realtime webhook for all events related to returns/exchange such as:
- Create return/exchange, approved, rejected, refund,...
- Merchants can receive instant notifications when there is a new return/exchange order
- Automatically synchronize the status of return/exchange orders with the merchant's system
- Support integration with warehouse management systems, ERP, CRM
New policy feature on Professional plan and higher'
- Limit One Return Request Per Order
- Discount Item Return Restrictions
Feature Overview
- Enterprise-exclusive feature
- Manages multiple Shopify stores from one dashboard
- Streamlines return/exchange management across stores
Package Details, always verify and communicate
- Base package: 1 main store + 1 sub store (included in Enterprise)
- Additional stores: $30/store/month
- All stores must have Synctrack app installed
Enterprise Plan Overview
- All features included, no extra charges
- Unlimited requests
- Returns webhooks
- Custom integrations
Our powerful condition-based workflow engine lets you:
- Set rules based on product attributes
- Create automated return paths
- Configure multiple resolution options
- Define custom shipping methods
We released drag and drop email templates:
- Design professional return notifications with pre-built templates, upload images, adjust fonts
- Preview your emails before sending]
- Full HTML/CSS support for advanced users
We're excited to announce a new navigation system in our app! This update is designed to improve your user experience:
- Streamlined menu layout
- Quicker access to key features
- More intuitive user interface
- Improved overall app performance
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