We're excited to share that the has been officially released in Synctrack Returns. You can now connect Claude AI directly to your store's return data and ask questions in plain English — no SQL, no CSV exports, no custom dashboards.

✨ What's New

You can now open Claude (claude.ai or Claude Desktop) and just ask about your returns — Claude fetches live data from your account automatically. Try , , or Access is — nothing is cached, exported, or stored on Claude's side.

✨ How it works

Step 1: In Synctrack admin, go to (or ) and find the Claude card.

Step 2: Click — claude.ai opens in a new tab (sign in if prompted).

Step 3: Enter your your-store.myshopify.com domain, click , then click on the consent screen.

Step 4: You're redirected back — the button now shows with your connected account and date. Open Claude and start asking.

No API key or technical setup needed, and the connector is included on all plans (you'll need a Claude.ai account; custom connectors require Claude Pro or above).

The connector is built on the open standard, so ChatGPT, Perplexity, Grok, and other MCP-compatible AIs can connect too. Claude is one-click; the others connect manually using the steps on the AI Assistants page.

📘 Need details? See our guide for detailed setup.

Try now and share your thoughts with our latest updates from the Synctrack team!

We're excited to share that has been officially released in Synctrack. No more creating exchange orders by hand — set a rule once and let Synctrack do it for you.

✨ What's New

You can now set up an automation rule that as soon as a return meets your conditions — so eligible exchanges are processed instantly, with fewer manual steps and fewer errors.

✨ How it works

Step 1: Go to and create a new rule.

Step 2: Set your with AND/OR logic (defaults to AND, both shown): (shipped / delivered) and (same product, different variants, different products).

Step 3: Set the to and pick one: add the exchange product to the original order, create an order for the price difference (automatic), or create a new order with the full item price.

Step 4: Save — Synctrack creates the exchange order automatically whenever a return matches.

📘 Need details? See our guide for detailed setup.

Try now and share your thoughts with our latest updates from the Synctrack team!

We're excited to share that a dedicated email template — — has been officially released in Synctrack.

✨ What's New

You can now send shoppers a tailored approval email whenever an request is approved the shopper chose the shipping method. Instead of the generic exchange approval email, shoppers get the right instructions — complete with their label download link and tracking link — so there's no confusion about how to ship their item back. Exchange requests using "ship with any carrier" keep their existing approval email, untouched.

✨ How it works

Step 1: Go to and open the tab.

Step 2: Find , right below "Exchange request approved".

Step 3: Turn it on and edit the content if you'd like (it's off by default).

Step 4: That's it — approved exchanges with a prepaid label now send this template automatically, whether you approve manually or via automation.

📘 Need details? See our guide for detailed setup.

Try now and share your thoughts with our latest updates from the Synctrack team!

We're excited to share an improvement to Shopify sync in Synctrack.

✨ What's New

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Step 1: Go to Settings -> Configuration -> Enable Shopify sync

Step 2: Create or process a return request with a return label.

Step 3: Synctrack automatically creates the return fulfillment on the Shopify order.

Step 4: Synctrack transfers the return label tracking information to Shopify.

Step 5: Review the tracking information directly on the Shopify order.

Please to sync tracking information from Synctrack to Shopify.

See full guides here

Try now and share your thoughts with our latest updates from the Synctrack team!

We're excited to share that the Return Policy setup has been improved in Synctrack.

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Step 1: Go to Settings → Return policy.

Step 2: Create or edit a policy.

Step 3: Choose the policy type, condition, operator, and value.

Step 4: Review the automatic help text.

Step 5: Save your policy.

The management list now also shows clearer active policy badges and condition details.

Check full guides here

Try now and share your thoughts with our latest updates from the Synctrack team!

We're excited to share that the Return Source Filter has been officially released in Synctrack.

You can now filter return requests by source in both Management and Analytics, making it easier to understand where each return request comes from.

Supported sources include:

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Step 1: Go to Management or Analytics.

Step 2: Select the Return source filter.

Step 3: Choose the source you want to review.

Step 4: Check your filtered request list or analytics report.

This update helps your team separate customer-submitted returns from internally created requests, making daily checks and reporting easier.

Check full guides here

Try now and share your thoughts with our latest updates from the Synctrack team!

We're excited to share that Multiple Merchant Notification Emails has been officially released in Synctrack.

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You can now add multiple recipient emails for merchant notifications, instead of only using the main store email synced from Shopify.

This helps different teams stay updated on return progress, including warehouse, sales, CS, operations, and managers.

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Step 1: Go to Settings in Synctrack Returns & Exchanges.

Step 2: Open Notifications.

Step 3: Go to the Sender Info tab, then click "Notify to merchant when there's a new return activity" to enable notifications to merchants.

Step 4: Add the internal emails you want to notify.

Step 5: Save your settings.

Your main store email will remain as the default email, and the added emails will also receive merchant notifications based on your current notification setup.

Check full guides here

Try now and share your thoughts with our latest updates from the Synctrack team!

We're excited to share that the Exchange for out-of-stock variant logic has been improved in Synctrack.

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You can now control out-of-stock exchange options more safely based on

If a variant is out of stock and continue selling is enabled in Shopify, customers can exchange it. If a variant is out of stock and Continue selling is disabled, Synctrack will block it from exchange options.

✨

Step 1: Enable Exchange for out-of-stock variants in Synctrack.

Step 2: Go to Shopify and review the variant inventory settings

Step 3: Enable Continue selling when out of stock for pre-order or backorder variants.

Step 4: Keep it disabled for discontinued variants.

Step 5: Synctrack will show or block out-of-stock exchange options based on that Shopify setting.

See full guides here

Try now and share your thoughts with our latest updates from the Synctrack team!

We're excited to share that the Auto-mark as received automation has been officially released in Synctrack.

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You can now automatically mark return items as received based on the return shipment status.

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Step 1: Go to Settings -> Automation in Synctrack Returns & Exchanges.

Step 2: Create a new automation rule -> Select Auto-mark return items as received

Step 3: Select Return shipping status as the condition.

Step 4: Choose Shipped or Delivered.

Step 5: Select Auto-mark as received as the action.

Step 6: Save the rule.

When the return shipment reaches the selected status, Synctrack will automatically mark the return item as received.

See full guides here

Try now and share your thoughts with our latest updates from the Synctrack team!

We're excited to share that the Envia.com logistics integration has been officially released in Synctrack.

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You can now connect Envia.com as a third-party logistics option in Synctrack Returns & Exchanges to support your return shipping label workflow.

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Envia.com supports multiple markets, including the United States, Mexico, Colombia, Brazil, India, Canada, Argentina, Chile, Guatemala, Spain, Italy, and France.

Available carriers and services may vary depending on your origin country, destination country, postal code, and Envia.com account setup.

See the full guides here