Changelog
Follow up on the latest improvements and updates.
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We’re excited to announce that the Returns team has added
Return/Exchange options conditions
to the Workflow settings✨ What’s new:
- When any of these conditions is applied, similar Actions will be automatically disabled, and vice versa.
- Any return request that meets the configured conditions will trigger the corresponding Actions set by the merchant.
✨ Typical Use Case:
IF: Return Zone = "USA"
AND Return/Exchange options = "Return"
THEN:
Resolution: Refund to gift card
Method: Ship with any carrier.
IF: Return Zone = "UK"
AND Return/Exchange options = "Return"
THEN:
Resolution: Refund to store credit
Method: Ship with prepaid label.
=> Which means your customer in a different zone can return, but different resolution and method
Try now and share your thoughts with the latest updates fromthe Synctrack team!
With Synctrack's Returns shipment tracking feature, you can now have complete visibility over your return shipments’ tracking statuses, so you can proactively answer customers’ WISMR (Where is my return?) queries and notify them of exception events on the carrier side.
Bringing the tracking visibility for both your inbound and outbound shipments together in one place. You can auto-synchronize your return shipments to Synctrack Tracking’s shipment dashboard to better manage them and correspondingly assess the carrier’s performance.
✨How to enable
- Go to Return trackingin your Synctrack Returns admin
- Click Return tracking
- Click Enable tracking
- Once this module is activated, the status will be switched from "Inactive"to"Active". You can view the status of your return shipments on the corresponding RMA detail page under the Return shipments section. Learn in details here
✨How merchants view the return shipment status
✨How your shoppers view the return shipment status
Try now and share your thoughts with our team on the latest updates!
We’re excited to announce that the Synctrack team has added four new Automation conditions, including
Product collections, customer tags, return values, and return market.
✨ What’s new:
1. Product collections
2. Customer tags
3. Return value
4. Return market
Try new automation conditions and share your thoughts with our team latest updates!
We’re excited to announce that the Returns team has added three new Order Policy Info conditions to the Workflow settings:
Order Fulfillment Date, Order Delivery Date, Order Creation Date
✨ What’s new:
- When any of these conditions is applied, similar Actions will be automatically disabled, and vice versa.
- Any return request that meets the configured conditions will trigger the corresponding Actions set by the merchant.
✨ Typical Use Case:
These conditions are commonly used to set up different return/exchange windows.
Examples:
IF: Request from order fulfillment is greater than or equal to 14 days
THEN:
Action Type: Return
OR
IF: Request from order fulfillment is greater than or equal to 30 days
THEN:
Action Type: Exchange
=> Which means your customer can only exchange after 30 days of the order fulfillment date, but can not return.
Try now and share your thoughts with the latest updates from Synctrack team!
We’re excited to announce that the Synctrack team has added two new Customer Info conditions to the Workflow settings:
Customer tags & Customer segments
✨ What’s new:
- Customer Tag– Synced directly from the customer tags in Shopify Admin.
- Customer Segment– Synced directly from the customer segments in Shopify Admin.
=> Any return request that meets the set Customer Tag or Customer Segment conditions will automatically trigger the Actions defined by the merchant.
✨ Some recommended workflow you can set up:
IF: Customer tag = “VIP”
THEN:
Set order fulfillment: Prevent requests from orders older than 90 days
Resolution: Refund to original payment method
IF: Customer segment = “Customers who have purchased at least once”
THEN:
Action Type: Exchange
Method: No shipment required
Try now and share your thoughts with the latest update from our team!
We’re excited to announce that the Synctrack team has developed and launched a new condition to the Fee Settings:
Return Market.
✨ What’s new:
- The Return Market is now synced directly from the Markets section in the Shopify Admin.
- Merchants can create different return fee values for each market individually.
Example:
- Return fee: $5 for China
- Return fee: $10 for EU countries
Try creating different fees for different markets you set and share your thoughts with the latest updates!
We’re excited to announce that we’ve added a new notification template to the Returns system:
“Return marked as received.”
✨What’s new:
This notification is automatically sent to customers only when
the merchant marks all items in a return request as Received.
Why this matters:
It helps keep customers informed in real time and provides clearer communication throughout the return process.
Enable it now to notify your customer and share your thoughts with Synctrack's latest updates!
We’re excited to announce that we’ve enhanced how the Approved status is displayed within the Returns management UI.
✨ What’s new:
Previously, the Approved badge looked the same whether a request was:
- Approved manually, or
- Auto-approved via Automation Rules
We’ve now updated the UI to differentiate the two clearly:
- Auto-approved by Automation Rules: A magic icon is now added before the badge.
- Manually Approved: Badge remains unchanged.
Why this matters:
This update helps merchants easily identify which requests were auto-approved versus manually approved, improving workflow visibility and control.
Try it and share your thoughts with the latest update from the Synctrack team!
We're glad to announce that we’ve made an important update to improve your experience with return fee settings: right now, you can
create multiple fees for each type of return, exchange, restocking fee and return shipping cost.
✨With the new fee management, you can now
- Create multiple return fees based on different conditions for your return.
- You can switch toggle [Active/Inactive] to activate each Fee you have set up before.
- Take priority for the fee from high to low by easily dragging and dropping the module.
Try now and share your thoughts with the Synctrack team latest updates!
We're excited to announce a powerful new feature in the
Exchange upsell section - Retain pop-up window
The Retain Pop-up Window is a conversion optimization feature designed to reduce return rates by
encouraging customers to choose exchanges instead of returns.
When a customer selects the "Return" option on the return portal, a strategically timed pop-up appears to promote the benefits of exchanging items rather than returning them for a refund.
✨ HERE IS THE VIDEO ON HOW TO SET UP AND HOW THIS FEATURE APPEARS ON THE RETURN PAGE: https://jam.dev/c/0a2f39fe-c527-49fc-a8d4-fdadb4c3c512
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