Changelog
Follow up on the latest improvements and updates.
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We're excited to share that the Notification Language Settings have been optimized in Synctrack.
✨ What's New
You can now change the default language and add multiple languages to your return notification templates. The system automatically translates your email content and sends notifications in the right language for each customer, prioritized by shipping address, customer country, and then your default language.
✨ How it works
First update: Change your default language:
Step 1:
Go to Settings
> Notification
> Notification templates
> Notification language
section.Step 2:
Click "Change Default"
and select your preferred language.Step 3:
Choose which templates to apply, then click "Update & auto-translate"
.
Step 4:
Preview the translated content and click "Update"
to confirm.
Second update: Add more notification languages:
Step 1: Click
"Add languages"
in the Notification language section.
Step 2: Select the language and templates to apply, then auto-translate and confirm.
Available from the Starter plan. For a detailed guide, check out our help center article.
Try now and share your thoughts with our latest updates from the Synctrack team!
We're excited to share that the Brand Notification Settings have been officially released in Synctrack.
✨ What's New
You can now customize the look and feel of all your return and exchange notification emails to match your store's branding. Set your background color, button color, and upload your brand logo, all applied automatically across every notification template.
✨ How it works
Step 1:
Go to Settings
> Notification
> Notification templates
in your Synctrack Returns app.Step 2:
Click "Update Branding"
to open the Brand Notification Settings.Step 3:
Set your preferred Background color
, Button color
, and upload your Brand logo
.Step 4:
Click Save
— your branding will be applied to all return, exchange, and refund notification emails automatically.
Available from the Starter plan. For a detailed guide, check out our help center article.
Try now and share your thoughts with our latest updates from the Synctrack team!
We're excited to share that the Return Analytics dashboards have been officially updated on new version in Synctrack.
✨ What's New
You can now track your complete return performance with powerful analytics dashboards — monitor return volume, return rates, revenue retained vs. refunded, top return reasons, and customer return behavior, all with flexible date filters that match your financial reporting needs.
✨ How it works
Step 1
: Go to the Analytics
section in your Synctrack Returns app from the left sidebar.Step 2
: Choose a dashboard — Overview
for a high-level snapshot of return volume and rates, Revenue Insight
for retained revenue breakdown by resolution type, or Return + Customer Insight
to identify your top returned products, customers, and return reasons.Step 3
: Select your preferred date filter (Order created date, RMA created date, or RMA resolved date) and set a timeframe up to 365 days.1. Order created date: The date the original order was created on Shopify
Helps merchants answer: "Out of all the orders sold last month, how many were returned?"Filtering by this date calculates the return rate for a specific sales period.
2. RMA created date: The date the customer submitted the return request in the app
Helps merchants answer: "How many return requests did we receive last month?"Filtering by this date shows the total number of newly initiated returns in a period, regardless of when the items were originally bought.
3. RMA resolved date: The date the return was fully resolved
Helps merchants answer: "How many returns did we finish processing last month?"Filtering by this date shows the actual number of closed returns, which is crucial for tracking total refunded amounts and restocked inventory for that month.
Step 4
: Explore key metrics and trend charts to understand patterns and take action to reduce returns and retain more revenue.Overview and Return + Customer Insight dashboards are available from the Starter plan. Revenue Insight is available on Premium and Enterprise plans.
For a detailed guide, check out our help center article.
Try now and share your thoughts with our latest updates from the Synctrack team!
We’re excited to share that the new automation rule has been officially released in Synctrack Returns:
Auto-refund
✨ What’s New
You can now automatically trigger refunds based on the
return shipment status
, reducing the need for manual actions.✨ How it works
1. Set the trigger condition (Return shipping status)
Choose when the auto-refund should be triggered:
- Shipped: when the return is in transit
- Delivered: when the return arrives at your warehouse
2. Select refund resolution to apply auto-refund
- Original payment method
- Store credit
- Gift card
- Discount code
3. Save & enable the rule
Once activated, refunds will be processed automatically based on your conditions.
⚠️ Current limitation: Only full refunds are supported for auto-refund (no partial refunds yet).
Read more guides here: https://help.omegatheme.com/en/article/a-complete-guide-automation-return-rules-1svb78v/#2-how-to-enable-the-auto-issue-a-refund
Try now and share your thoughts with our latest updates from the Synctrack team!
We’ve just released an improvement to the
Exchange for Different Product flow when the exchange item is more expensive than the returned item
(i.e., the shopper needs to pay the price difference to the merchant).✨ Before this update
Previously, the Amount to Collect flow had several limitations:
- No clear notification or status indicating whether the shopper had completed the payment.
- Merchants couldn’t directly link to the Shopify invoice or the newly created exchange order from the request.
✨ After this update
The Exchange – Amount to Collect flow has been improved to make payment tracking and order management much easier.
1️⃣ Create Exchange Order
When creating an exchange order, you can now:
- Send a Shopify Invoice if additional payment is required.
- Use the “Collect payment” action directly linked to the created exchange order.
- See a "Payment-pending status" after the exchange order is created, indicating that the shopper has not yet completed the payment.
2️⃣ Automatic Payment Status Sync
- Once the shopper completes the payment, the request status will automatically update to "Payment-paid".
- You can then resolve the exchange request directly.
Read more guides here: https://help.omegatheme.com/en/article/create-an-exchange-order-after-approving-exchange-request-1bq87ys/?bust=1773117811916
Try now and share your thoughts with our latest updates from the Synctrack team!
You can now connect
Shopify Flow x Synctrack Returns
to automate return operations directly from your Shopify admin. This is the kind of release that changes how returns are handled within the Shopify store.
✨ What's new
- Automate return event and response using Shopify Flow.
- Set up workflows triggered by Synctrack Return events, such as Return request Approved, Exchange order Created, etc for advanced automation.
- Notify your team or tag the customer when multiple requests are submitted from one shopper to inspect return fraud.
- Improve return email automation and streamline your return management process.
✨ How to set up Flow
Step 1:
Access to Settings -> Integration -> Set up -> Enable the Shopify Flow 
Step 2:
From your Shopify admin, go to app "Shopify Flow" and "Create workflow" with the Synctrack trigger and conditions.
When you can automate what happens after each return event, you reduce delay, reduce human error, and keep operations consistent at scale.
Read step by step here: https://help.omegatheme.com/en/article/integration-with-shopify-flow-for-synctrack-returns-1rwb4s3/
Try creating a Shopify Flow with Synctrack now and tell your thoughts with our latest updates!
We’re excited to announce that the
Packing Slip feature
is now live for all users. Packing slip helps streamline the return process by improving item verification and reducing errors
when receiving returned packages.
✨ What’s new
Merchants can now automatically generate a Packing Slip for return requests based on selected conditions. You can set rules by:
- Return country
- Shipping method (Ship with any carrier or Prepaid label)
- Return address/warehouse
- If the conditions are met, the system will auto-generate the Packing Slip. It’s attached to the Approved Notification email and also displayed on the Return Portal for shoppers to download and print
- For the internal management, a packing slip link will be included on the shipment block
✨ How Packing Slip works?
- When a return request meets your configured conditions, the Packing Slip is automatically generated.
- Shoppers print the PDF and include it inside the return package.
- When the package arrives, you can quickly verify RMA ID, Order ID, SKUs, quantities, tracking number, and other return details.
👉 Learn more about how to set up Packing Slip in our help guide here: https://help.omegatheme.com/en/article/configure-packing-slip-g9mtc0/
Try it now and let us know what you think about Synctrack’s latest update 🚀
We’re excited to share that Synctrack users can now issue
partial refunds
directly in the app.✨What’s new
- Merchants can now refund part of the order amount instead of refunding the full amount at once, based on your return policy or received items.
- Partial refunds are available for return requests with 2 or more items.
How partial refund works?
- Partial refunds are processed per item.
For example, you can refund one item first, then refund the remaining items later.
- The Refund button will remain visible until the full refundable amount has been refunded.
✨ Why this matters ?
- More flexibility when handling refunds.
- Better control over special or complex return cases.
- Less manual work when managing return requests.
👉 You can learn more about how to use partial refunds in our help guide here:
Try now and share your thoughts with Synctrack's latest updates
We’re excited to share that a new order lookup method has been released to make submitting return requests easier for your customers:
Login with Shopify Customer Account
✨What’s new
- Shoppers can now log in using their Shopify Customer Account to submit return requests.
- Login is passwordless; shoppers simply enter their email and verify with a one-time 6-digit code.
How it works
- If the shopper is already logged in to their Shopify Customer Account
→ They can access the return page and view all eligible orders instantly, without logging in again.
- If the shopper is not logged in
→ They can log in directly on the return page using their Shopify Customer Account to continue submitting a return request.
✨ Why this matters
- Fewer login steps for shoppers when submitting returns.
- A smoother, more seamless return experience.
- Deeper integration with your store’s Shopify Customer Account flow.
Try it out and let us know your feedback, we’re excited to see how this helps streamline your return workflows 🚀
We’re excited to share that the new automation rule has been officially released in Synctrack Returns:
Auto-mark request as resolved
✨ What’s new?
You can now automatically close (resolve) return requests based on predefined return processing statuses:
- Marked as received: return items have been successfully received
- Marked as restocked: return items have been restocked into inventory
- Issue a refund: refund has been completed
👉 These conditions can be combined within the same automation rule, giving you full control over when a return is marked as resolved.
✨ Why this matters
- Significantly reduces manual return management.
- Ideal for stores handling high return volumes each month.
- Automatically closes return requests once all required steps are completed, helping you avoid unnecessary open cases.
This feature is available starting from the
Premium plan.
Try it out and let us know your feedback — we’re excited to see how this helps streamline your return workflows 🚀
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