Changelog
Follow up on the latest improvements and updates.
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Set up a return warehouse once, and Synctrack keeps it matched in Shopify, so restocked items land in the right place without the manual double entry.
- Create a warehouse in Synctrack and its Shopify location is created automatically, with no duplicates.
- Push existing warehouses to Shopify in one click, and see at a glance which ones are Synced.
- Edit a location in Shopify and your Synctrack warehouse updates on its own.
Head to
Settings → Shipping & Delivery → Warehouses
to try it.
Automating a return no longer means building a workflow from scratch. Open the Shopify Flow template gallery and search for
Synctrack Returns
.- Log every Synctrack return to a spreadsheet— keep a full record outside Shopify
- Restock returned items when a return is received— inventory stays accurate on its own
- Tag serial returners for review— get an email when a customer's return activity looks unusual
The EU Withdrawal flow now comes with a floating storefront button. Style it to match your shop, watch it update in a live preview, and switch it on from your theme editor in two clicks.
Withdrawal requests also carry their own badge and filter in Return Management, so the 14-day legal clock never gets lost among your ordinary returns.
Open any request and its timeline now names the person behind each action — who approved it, issued the refund, marked items received or restocked, created the exchange order, or cancelled it.
Actions taken by your rules stay labelled as Automation, so your team's work and your automation are easy to tell apart.
On every plan, with nothing to switch on. Entries from before today show the time only.
Automation
can now judge a request by how much is coming back. Set Return item quantity
, then pick what to compare it against:- Total returnable quantity— the shopper is returning everything still eligible
- Total exchange quantity— they get back exactly as many items as they send in
The straight cases you would have approved by hand approve themselves; anything uneven still reaches you.
Requests customers open and never finish no longer pile up. Set how many days a request may sit, and Synctrack cancels the ones that expire — only the ones still safe to cancel: nothing refunded, received, restocked, or turned into an exchange order.
We've improved the EU Withdrawal form — EU customers can now complete a right-of-withdrawal request in a short, 2-step flow, right on your existing return portal.
✨ What's New
You can now offer EU-27 customers a streamlined withdrawal: they no longer walk through your full return flow. They simply find their order and pick the items to withdraw — the resolution and return method are set automatically. Nothing to install, no separate portal, and your setup stays exactly as it is.
✨ How it works
Step 1: An EU customer opens your return portal and enters their email + order number (no login or verification code needed).
Step 2: Synctrack detects the order ships to the EU-27 and shows the withdrawal flow — the customer selects the item(s) and quantity to withdraw; a reason is optional.
Step 3: They go straight to the Review screen, where the resolution ("Refund to original payment method") and return method ("Ship with any carrier") are pre-filled. They confirm and submit — then see a withdrawal confirmation with the 14-day refund note and legal reference, and get an email confirmation.
Orders outside the EU-27 keep your standard return flow, unchanged.
📘 Need details? See our guide for detailed setup.
Try now and share your thoughts with our latest updates from the Synctrack team!
We're excited to share that
Order payment type
has been officially released in Synctrack. You can now build return rules based on how the original order was paid — Cash on Delivery (COD), Gift card, PayPal, Shopify Payments, and more.✨ What's New
You can now use
Order payment type
as a condition across all four rule engines — Automation, Condition-based Workflow, Fee, and Return policy:- Hold CODorders for manual review instead of auto-approving a refund that has no online payment to send back to.
- Show only the resolutions that make sense (store credit, bank transfer, exchange) for orders with no card refund path.
- Charge a handling fee, or block self-serve returns for gift card / CODorders — all automatically.
✨ How it works
Step 1: Open any rule under Automation, Workflow, Fee, or Return policy and add a condition.
Step 2: Pick
Order payment type
from the Order info
group, then choose an operator (is / is not, is any of / is none of, included in / excluded in).Step 3: Select one or more gateways used in your store (for example Cash on Delivery (COD), Gift card) and save. Your rule now evaluates each order by how it was paid.
📘 Need details? See our guide for detailed setup.
Try now and share your thoughts with our latest updates from the Synctrack team!
We're excited to share that
Customer return count
has been officially released in Synctrack. You can now build rules around how many returns a customer has made before — so first-time and repeat returners can be treated differently, automatically.✨ What's New
You can now use a new
Customer return count
condition — it counts the return requests a customer has already submitted in your store (matched by customer ID, or email as a fallback, not including the current request). It's available in all four rule engines:- Automation— hold serial returners for manual review instead of auto-approving.
- Condition-based Workflow— show repeat returners only safe resolutions (store credit / exchange).
- Return fee— charge a handling fee to frequent returners.
- Return policy— block customers over a limit from starting a return at all.
✨ How it works
Step 1: Open Automation, Workflow, Fee, or Return policy settings.
Step 2: In the condition dropdown, under
Customer info
, pick Customer return count
.Step 3: Choose
is greater than or equal to
or is less than or equal to
, enter a whole number (e.g. 4), and save.It's fully optional — your existing rules keep working unchanged until you add this condition.
📘 Need details? See our guide — the new condition is documented across the Automation, Workflow, Fee, and Return policy guides.
Try now and share your thoughts with our latest updates from the Synctrack team!
Stop routing every return to a single address.
- Keep as many return addresses as you need, and mark one as your Default
- Add the workflow action Route to the return address / warehouse,and matching returns are locked to that warehouse
- The routed address flows straight through to the packing slip and your customer's email
Managing addresses is on every plan; automatic routing needs Premium. Start in
Settings → Warehouses
.
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