Changelog
Follow up on the latest improvements and updates.
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Dear Syntrack users,
We're excited to announce that our team of developers has updated the
"Settings" navigation with a completely new layout.
This new update will help you easily set up your return process and search for more detailed tabs with ease, with smart search bars.
What's new
- New navigation bar layout:The settings menu is now easier to use, with a search function so you can quickly find what you need by keyword instead of browsing through tabs.
- New layout for return/exchange settings:Easily manage all rules, policies, methods, logistics, and fees for your customer return process.
- New navigations:: Added two tabs — Operations (combining automation and workflow) and Translation (edit return process versions for each target country).
- Change positions of some tabs:We decided to put the "Promotion" bar into the "Configuration" bar, and you can set the "Bonus credit" only for Exchange options to encourage buyers to choose exchange.
We know that the old layout is a little bit confusing for some new users. That’s why this update is designed to give you a smarter and friendlier return/exchange setting.
Try now and share your thoughts!
We're happy to receive all feedback from you, this will help the developers to optimize and improve analytics better in the later versions! Dear Syntrack users,
We're excited to announce that our team of developers has updated
the new partner logistics Shipway
This new update will help you easily set up a prepaid label for the suitable carriers of your store as Shipway.
Try now and share your thoughts!
We're happy to receive all feedback from you, this will help the developers to optimize and improve analytics better in the later versions!We're excited to announce that Synctrack Returns & Exchange currently supports
multiple languages for the app.
We noticed that some users, like you, have
difficulty using English apps
; therefore, we have implemented a beta version, including Japanese & Vietnamese
first for our users to test and use while active in Synctrack.Expectedly, we will develop a much more popular language for you to use in the app after analyzing the effectiveness of this beta version.
How can we activate it?
- Firstly, click the global icon on the upper right side of the app.
- Then, choose your preferred language.
The app will be updated to the language you choose.
It's easy, right? Explore the new language used in the app and enjoy now!
We're excited to announce that our users can
resend the notification for the order with status "Resolved"
now!This new update will help you easily and immediately
resend the notification for all orders with status "Resolved" right in return management with one click
, instead of having to access the notification page to activate the emails.
Check now
and try these new updates from Synctrack team!We're excited to announce that
the Analytics page
has been completely rebuilt and is now live!This new update will help you easily track performance and make faster, more accurate decisions for valuable return/exchange insights.
What's new
- Key insights:help you to overview the return/exchange performance.
- Return analytics:helps you to see the trending of returns in your store, as well as understand and define the root cause of the return problem.
- Product analytics:helps you to define the top returning products specifically and the reasons for each to generate insights for future product improvement.
- Customer analytics:helps you to define your most frequent returning customers and analyze return frequency to detect potential return policy abuse.
Key improvements
- Cleaner, faster, and easier-to-read: A redesigned interface that helps you understand your store’s performance at a glance.
- Deeper performance insights: Access key metrics like return rate, customer behavior, and product analytics all in one place.
- Dynamic charts & data visualization: Spot trends, patterns, and outliers faster with interactive graphs and visual insights.
We know analyzing return data manually is time-consuming and frustrating.
That’s why this update is designed to give you smarter return insights instantly, no more exporting spreadsheets, just clearer data to help you optimize your return/exchange policy.
Try now and share your thoughts!
We're happy to receive all feedback from you, this will help the developers to optimize and improve analytics better in the later versions!We're excited to announce that
the request method - Ship with pre-paid label
is now available in the approval automation condition setting.You can now create a new approval automation rule for a specific warehouse address, logistics, and carrier service option.
What's new:
- New condition for automation rule:Ship with pre-paid label
- Set specific criteria for the condition:specific warehouse address, logistics, and carrier service option.
- Automatic for the carrier service option:cheapest or fastest service to minimize shipping cost.
We're excited to announce that the
Exchange Item Selection Page
has been completely redesigned and is now live!What's New
- Redesigned Interface: Fresh, intuitive UI that makes selecting items for exchange much simpler
- Advanced Search: Quickly find specific products you want to exchange
- Smart Filtering: Filter items by collection to narrow down your choices
- Streamlined Process: Choose exchange resolution in one step, helping streamline the shopping process
Key Improvements
- Faster product discovery with enhanced search functionality
- Better organization with collection-based filtering
- Simplified workflow reduces clicks and confusion
- Automatic optimization of exchange methods
Impact
This update significantly improves the customer experience by reducing the time and effort required to initiate exchanges, while providing more control over product selection.
We're excited to announce that the
Members and Permissions
feature has been updated!You can now customize member permissions with two options:
Permission Types
- All permissions - Grant full access to all features
- Custom permissions - Select specific permissions from: Dashboard, Management, Return page, Settings, Analytics, ...
Explore these new options and customize permissions according to your needs!
We’re excited to roll out a new
Order Lookup Method
for your returns portal!You can now customize how customers look up their orders when submitting a return or exchange request:
- Email + Verification Code
→ Customers can view all orders placed using that email address
- Email or Phone + Order Number
(Optional) Enable Order Number Only for quick access without email/phone
To update this setting, go to:
Return Page → Customize → Text → Order Lookup Method
This gives your store greater flexibility in balancing user convenience and order security.
As always, feel free to reach out if you need help configuring it or want to share feedback!
We’ve launched a powerful new feature! Admins can now easily add staff members and assign specific roles, allowing them to manage returns, export order data, and update inventory—all with the right access levels.
Key Highlights:
- Quick Staff Setup:Add members with name, email, and a secure password.
- Granular Access Control:Assign specific tasks like managing orders or processing returns.
- Easy Activation:Staff receive an email invite and can start right away!
Empower your team, streamline operations, and ensure secure, efficient order management with
Members & Permissions
!
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