We've improved the return page display settings — you can now set the order of your refund options, exchange options, and return methods, not just your return reasons.

✨ What's New

You can now drag and drop to reorder how three groups of options appear to customers on the return page:

Put the option you want to promote first — like store credit or exchange — so customers see it at the top. The order you set is exactly the order they see.

✨ How it works

Step 1: Go to Settings > Resolutions (for refund and exchange options) or Settings > Shipping method (for return methods).

Step 2: Drag the handle next to any option to move it within its group.

Step 3: Hit Save when the save bar appears — customers instantly see the new order.

Disabled options stay in the list so you can pre-arrange them, but they're hidden from customers until you turn them on. Stores that don't reorder keep their current order — nothing changes automatically.

📘 Need details? See our guide for detailed setup.

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We're excited to share that has been officially released in Synctrack. You can now let buyers cancel a just-placed order themselves — and decide exactly how long that window stays open.

✨ What's New

You can now turn self-serve order cancellation on or off for your store, and set a flexible cancellation window — either until the order is fulfilled, or for a set time (minutes, hours, or days) after checkout. Buyers can cancel an unfulfilled order right from the return portal while it's still within the window, so fewer "please cancel my order" tickets reach your team.

✨ How it works

Step 1: Go to Settings > Policies > Advanced policy.

Step 2: Tick the new "Cancellation policy" item — the cancellation window options appear right below it.

Step 3: Choose "Until item is fulfilled" (no time limit while the order is 100% unfulfilled) or "Within a time window", then enter a value and unit — or use the 15 minutes / 1 hour / 1 day presets.

Step 4: Save. Buyers can now cancel unfulfilled orders from the return portal while they're within your window.

📘 Need details? See our guide for detailed setup.

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We've improved — here's what's new.

✨ What's New

You can now choose who pays for the return shipping label in one clear place — and your shoppers see the estimated label fee before submitting their return, so refund deductions never come as a surprise.

✨ How it works

Step 1: Go to Settings > Shipping & Delivery > Return shipping method.

Step 2: In the new "Return shipping payment" section, choose Merchant pays or Customer pays — the pre-paid label badge updates instantly.

Step 3: Click the eye icon on each option to preview exactly what your shoppers will see.

Step 4: With Customer pays and an auto-select carrier automation rule, shoppers see the estimated label fee range (e.g. $5.20 ~ $8.40) and expected refund right on the review page — the final fee always falls within that range.

Step 5: You can also edit each shipping method's Display title right in its panel — synced with your Translations page.

Heads up: the "Label generation fee" toggle has moved from Settings > Fees into this new section. Your existing setting is migrated automatically — no action needed.

📘 Need details? See our guide for detailed setup.

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We're excited to share that has been officially released as a beta feature in Synctrack. When a shopper exchanges, the portal now suggests the variant they most likely want — the right size, color, or a clean replacement — so more shoppers keep the sale instead of taking a refund.

✨

Your shoppers now see an based on their return reason: a "✦ Best match for you" option with a short explanation (like "Most shoppers who said 'too small' sized up to Size L"), plus a modal with the top match and popular alternatives — all confirmable in one tap. Some best use case that feature can support for you:

✨

Step 1: Enable the in your Synctrack admin (Smart Exchange runs inside it).

Step 2: A shopper picks an item and reason — a recommended exchange appears, with the suggested size/color highlighted.

Step 3: They confirm the suggestion (or pick their own) — if the AI can't load, the standard picker shows automatically, no errors.

Available on paid plans (Pro / Premium / Enterprise) with the Beta New Return Portal enabled.

📘 Need details? See our guide for detailed setup.

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We're excited to share that two new notification templates have been officially released in Synctrack — so your shoppers and your team stay in the loop when a customer takes action on their own request.

✨ What's New

You can now send automated emails for two customer-initiated events:

Both templates work for and flows and behave like every other template — enable, edit, translate, send a test, and they automatically match your saved branding.

✨ How it works

Step 1: Go to and open the or tab.

Step 2: Find the new and templates.

Step 3: Review the content, customize if needed, and toggle them on.

📘 Need details? See our guide for detailed setup.

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We're excited to share that have been officially released in Synctrack. Setting up a Condition-based workflow no longer starts from a blank canvas — pick a ready-made template, tweak it, and you're done.

✨ What's New

You can now start a Condition-based workflow from a gallery of pre-built apparel templates. Each template comes with its conditions and actions already filled in with the right values, so you can create a solid workflow in just a few clicks — or still choose "Start from scratch" whenever you prefer.

✨ How It Works

Step 1: Click on the Condition-based workflows page to open the "Choose a workflow template" modal.

Step 2: Browse or search the templates, filter by category (Override display / Override window), and pick the one closest to your use case — or click "Start from scratch" for a blank canvas.

Step 3: The editor opens with the conditions and actions pre-filled as a draft. Edit anything — conditions, actions, resolutions, return methods, day thresholds — then save. You can also click inside the editor to switch templates anytime.

📘 Need details? See our guide for detailed setup.

Available on the Premium plan and above.

Try now and share your thoughts with our latest updates from the Synctrack team!

We've improved how conditions work across , , and — same names, same operators, and more condition options everywhere. Your existing rules are migrated automatically, so nothing breaks and there's nothing to redo.

✨ What's New

You can now set up rules with in all three places (for example "Reason" is now "Return reason", "Return market" is now "Shopify market", "SKU" is now "Product SKU"). Each setting also gains the conditions it was previously missing — so you can build more precise rules with options like Product type, Product SKU, Shopify customer segment, Order paid amount, Return item quantity and more.

✨ How It Works

Step 1: Open Settings → Automation, Workflow, or Return Fee and create or edit a rule.

Step 2: In the "Condition type" dropdown, pick from the synchronized condition names — now matching across every module.

Step 3: Choose any of the newly added conditions for that setting, then select an operator (Return Fee now also offers "greater than or equal to" / "less than or equal to").

Step 4: Enter your value and save. Existing rules keep working — they're converted for you during this release.

📘 Need details? See our guides for Automation rules, Condition-based Workflow, and Return Fee.

Try now and share your thoughts with our latest updates from the Synctrack team!

We're excited to share that has been officially released in Synctrack. From 19 June 2026, any store selling online to EU consumers must let them withdraw from a purchase within 14 days — without giving a reason. Now you can be compliant with a single toggle.

✨ What's New

You can now turn on EU right-of-withdrawal compliance in one click. When enabled, for orders shipping to the EU-27, your existing return portal automatically makes the reason field optional and shows buyers a proper withdrawal confirmation — reusing the return flow, emails, and management you already have. Orders outside the EU are unchanged.

✨ How it works

Step 1: Go to Settings → EU Withdrawal form (Professional plan and up) and click Enable.

Step 2: An EU buyer opens your return portal and enters their email + order number.

Step 3: Synctrack detects the order's country (EU-27) and makes the reason field optional — the buyer can submit without stating a reason.

Step 4: The Done screen shows a withdrawal confirmation with refund timeframe, return address, and a fixed link to EU Directive 2011/83/EU, plus a durable-medium email confirmation.

📘 Need details? See our guide for detailed setup.

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We're excited to share that has been officially released as a return logistics provider in Synctrack. If you ship in India with Bharat Ship, you can now handle reverse returns end-to-end without leaving the app.

✨ What's New

You can now connect your Bharat Ship account directly in Synctrack and generate reverse return labels, AWB, and tracking right inside the return flow — just like our Shiprocket, Delhivery, Shipway and iThink integrations.

✨ How It Works

Step 1: Go to Settings → Logistics → Bharat Ship and click Connect, then enter your Bharat Ship email and password.

Step 2: Open an approved return, choose Bharat Ship as the provider, and compare the available couriers with their price and ETA.

Step 3: Pick a courier and your return warehouse, then click Create return label — the AWB, label, and tracking are generated and saved on the return automatically.

📘 Need details? See our guide for detailed setup.

Thanks to everyone who requested this!

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We've improved how shoppers track their return requests — fewer clicks to get to the exact request, and a way for shoppers to add their own return shipment details.

✨ What's New

You can now give shoppers a faster path to follow up on a return they've already submitted:

✨ How it works

Step 1: Shopper clicks in the notification email and lands straight on the return request detail.

Step 2: Or, from the order lookup page, the shopper clicks on an order that already has a return request.

Step 3: On the request detail, the shopper fills in the tracking summary and clicks — it's saved to the request and added to the timeline.

📘 Need details? See our guide for detailed setup.

Try now and share your thoughts with our latest updates from the Synctrack team!