Changelog
Follow up on the latest improvements and updates.
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Streamlined the process of creating exchange orders following the approval of exchange requests.
- Automated exchange order creation
- Inventory reservation for exchange items
- Differential pricing handling in exchanges
- Customer communication about exchange order status
Implemented the ability to set and manage return or exchange fees, giving merchants more control over return costs.
- Product-specific fee configuration
- Flat rate and percentage-based fee options
- Fee waiver rules setup
- Clear fee communication to customers
Added the ability for merchants to manually create return or exchange requests from the dashboard.
- Order lookup functionality
- Step-by-step request creation process
- Custom reason input for merchant-initiated returns
- Option to bypass standard return policy rules
Introduced multi-language support, making Synctrack accessible to a global customer base.
- Interface translation for major languages
- Language detection based on browser settings
- Merchant-side language configuration
Introduced support for A record white-labeling, allowing merchants to use custom domains for their return portals. This feature enhances brand consistency and professionalism.
- Custom domain integration
- SSL certificate support
- Domain verification process
- Seamless transition from default to custom domain
Implemented integration with EasyPost and Shippo, expanding shipping options for merchants.
new
Store Credit
Implemented store credit functionality as a refund option, providing more flexibility in managing returns.
- Store credit balance management
- Automatic credit application to future orders
Added Shiprocket integration, providing more shipping options for merchants in India.
- Shiprocket-specific shipping rules configuration
- Shiprocket label generation and tracking
new
Bonus Credit
Launched bonus credit feature, allowing merchants to offer additional value for choosing store credit refunds.
- Configurable bonus credit percentages
- Time-limited bonus credit promotions
Implemented gift card refund option, allowing merchants to offer an alternative to cash refunds.
- Digital gift card generation
- Physical gift card mailing option
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