Changelog
Follow up on the latest improvements and updates.
RSS
You can now enable a setting that
applies the current price of a product variant
when customers request an exchange for the same item (e.g., a same size or color).
Example:
If a customer originally bought the product for $50, but its current price is $70, the system will match the return item to the exchange variant at $70.👉 This means customers won’t need to pay extra, ensuring a smoother exchange experience.
We're excited to announce a new update for Return Fee settings 🎉.
You can now set a condition based on the number of items in an order.
If a return/exchange request meets the item quantity condition, a return fee will be applied. This is designed to help merchants reduce the number of products returned in a single order.
Example:
If a return request includes 2 or more eligible products, the system will automatically apply the return fee (deducted from the customer’s refund).Try now and share your thoughts! We're happy to receive all feedback from you, as it will help the developers optimize and improve in later versions.
We're excited to announce that our team of developers has updated the
new partner logistics for Shipstation
This new update will help you easily set up a prepaid label for the suitable carriers of your store as Shipsation.
For more information and how to connect with, please access this documentation for further details: https://help.omegatheme.com/en/article/integrate-with-ship-station-2uygtf/?bust=1757579937333
Try now and share your thoughts! We're happy to receive all feedback from you, this will help the developers to optimize and improve analytics better in the later versions!
We're excited to announce that Synctrack has just released a new feature to improve management efficiency:
Comment Block in Request Timeline
Users and authorized members/staff can now add comments directly in the detailed request timeline of any return/exchange request.
Supported formats:
✍️ Text
🖼️ Image (Coming soon)
đź“Ž File attachments (Coming soon)
This allows teams to track requests more effectively by adding manual confirmations and detailed notes right inside the timeline.
We hope this update makes it easier for you to manage and collaborate on return/exchange requests.
We're pleased to announce the release of a new feature that gives you more control over inventory during exchange requests:
Reserve Stock on Exchange Request
.
What’s new:
- Reserve stock immediately (ON)→ Stock is deducted as soon as a customer submits an exchange request. This ensures the product is held and available for them, preventing overselling.
- Deduct stock only after approval (OFF)→ Stock remains unchanged until the request is approved. This helps maintain inventory stability with fewer fluctuations.
How it works:
- If enabled ✅→ Stock is reserved right away, returned if the request is rejected or canceled, and not deducted again when the exchange order is created.
- If disabled ❌→ Stock only changes after approval.
Example
:Product A has 10 units.
- Feature ON → After a request for 1 unit: stock becomes 9 immediately.
- Feature OFF → After a request for 1 unit: stock stays 10 until approved, then drops to 9.
Why this matters:
âś… Prevents overselling when stock is limited.
✅ Provides flexibility to match your store’s workflow.
You can enable or disable this feature anytime in
app settings => Configuration
Dear Syntrack users,
We're excited to announce that our team of developers has updated the
"Settings" navigation with a completely new layout.
This new update will help you easily set up your return process and search for more detailed tabs with ease, with smart search bars.
What's new
- New navigation bar layout:The settings menu is now easier to use, with a search function so you can quickly find what you need by keyword instead of browsing through tabs.
- New layout for return/exchange settings:Easily manage all rules, policies, methods, logistics, and fees for your customer return process.
- New navigations:: Added two tabs — Operations (combining automation and workflow) and Translation (edit return process versions for each target country).
- Change positions of some tabs:We decided to put the "Promotion" bar into the "Configuration" bar, and you can set the "Bonus credit" only for Exchange options to encourage buyers to choose exchange.
We know that the old layout is a little bit confusing for some new users. That’s why this update is designed to give you a smarter and friendlier return/exchange setting.
Try now and share your thoughts!
We're happy to receive all feedback from you, this will help the developers to optimize and improve analytics better in the later versions! Dear Syntrack users,
We're excited to announce that our team of developers has updated
the new partner logistics Shipway
This new update will help you easily set up a prepaid label for the suitable carriers of your store as Shipway.
Try now and share your thoughts!
We're happy to receive all feedback from you, this will help the developers to optimize and improve analytics better in the later versions!We're excited to announce that Synctrack Returns & Exchange currently supports
multiple languages for the app.
We noticed that some users, like you, have
difficulty using English apps
; therefore, we have implemented a beta version, including Japanese & Vietnamese
first for our users to test and use while active in Synctrack.Expectedly, we will develop a much more popular language for you to use in the app after analyzing the effectiveness of this beta version.
How can we activate it?
- Firstly, click the global icon on the upper right side of the app.
- Then, choose your preferred language.
The app will be updated to the language you choose.
It's easy, right? Explore the new language used in the app and enjoy now!
We're excited to announce that our users can
resend the notification for the order with status "Resolved"
now!This new update will help you easily and immediately
resend the notification for all orders with status "Resolved" right in return management with one click
, instead of having to access the notification page to activate the emails.
Check now
and try these new updates from Synctrack team!We're excited to announce that
the Analytics page
has been completely rebuilt and is now live!This new update will help you easily track performance and make faster, more accurate decisions for valuable return/exchange insights.
What's new
- Key insights:help you to overview the return/exchange performance.
- Return analytics:helps you to see the trending of returns in your store, as well as understand and define the root cause of the return problem.
- Product analytics:helps you to define the top returning products specifically and the reasons for each to generate insights for future product improvement.
- Customer analytics:helps you to define your most frequent returning customers and analyze return frequency to detect potential return policy abuse.
Key improvements
- Cleaner, faster, and easier-to-read: A redesigned interface that helps you understand your store’s performance at a glance.
- Deeper performance insights: Access key metrics like return rate, customer behavior, and product analytics all in one place.
- Dynamic charts & data visualization: Spot trends, patterns, and outliers faster with interactive graphs and visual insights.
We know analyzing return data manually is time-consuming and frustrating.
That’s why this update is designed to give you smarter return insights instantly, no more exporting spreadsheets, just clearer data to help you optimize your return/exchange policy.
Try now and share your thoughts!
We're happy to receive all feedback from you, this will help the developers to optimize and improve analytics better in the later versions!Load More
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