feedback

Hello, it would be great to include more customisable features in the Synctrack notification email templates so we can tailor it to our stores. The current template editor and formatting is quite limited; here are some suggestions - Branding/logo visibility Add font/size options Option to upload marketing images Feature to add spacing / paragraphs / margins Options to add links to Returns Policy / Online store / Social media If possible to make it easy to customise the email templates with a 'drag and drop', 'add or hide' feature Create several pre-defined layouts for stores who prefer to just select from a template and not customise individual features Insert 'Variables' so it doesn't need to be typed 'Preview' email feature 'Test' email feature HTML/CSS support

Block order return requests based on order tags. This will allow to prevent returns purchased with gift cards or for exchange items.

Add fee for request which has multiple items

Build more charts and table on Analytics to support insights of return for merchants

Allow Manual Commenting in Return Timeline as some events are business Specific which may require manual comment by Team in Timeline, also allow photos to add in timeline. It should be similar to Shopify's Order Timeline where can mention Team mates etc

Create individual custom rules to show or hide the No Shipment Required return method based on customer + their return history, return reason, product price, quantity being returned, and/or total returned order value.