feedback

As there is no API support for this app. I would request to add a feature to upload an excel file to update the return/exchange status. This is useful to handle multiple return/exchange requests. For example if i have 100 requests pending for approval. then i can download the excel from synctrack and then edit the excel data(which i want to get updated on synctrack) and then upload the excel file so that the multiple orders can be edited at once. And there are many more use cases like issuing refund for multiple orders, rejecting requests for multiple orders.

Allow Manual Commenting in Return Timeline as some events are business Specific which may require manual comment by Team in Timeline, also allow photos to add in timeline. It should be similar to Shopify's Order Timeline where can mention Team mates etc

In return rules actions section, not only return approval or refund resolution.

Hello, it would be great to include more customisable features in the Synctrack notification email templates so we can tailor it to our stores. The current template editor and formatting is quite limited; here are some suggestions - Branding/logo visibility Add font/size options Option to upload marketing images Feature to add spacing / paragraphs / margins Options to add links to Returns Policy / Online store / Social media If possible to make it easy to customise the email templates with a 'drag and drop', 'add or hide' feature Create several pre-defined layouts for stores who prefer to just select from a template and not customise individual features Insert 'Variables' so it doesn't need to be typed 'Preview' email feature 'Test' email feature HTML/CSS support

Build more charts and table on Analytics to support insights of return for merchants

Create individual custom rules to show or hide the No Shipment Required return method based on customer + their return history, return reason, product price, quantity being returned, and/or total returned order value.

With product return reason parameters.