We're excited to share that the new
A Record → CNAME migration
path for custom Returns-page domains has been officially released in Synctrack.⚠️ Action required for all merchants using a custom Returns domain — please complete this migration before June 2026.
✨
What's New
You can now point your custom Returns subdomain (e.g.,
returns.yourdomain.com
) to a CNAME (page.returnsdrive.com
) instead of a fixed-IP A record. Once switched, your Returns page stays online automatically whenever we upgrade or scale our infrastructure — no more manual IP updates, no more downtime, no more contacting Support to reactivate your page.✨
How it works
Step 1: 24 hours in advance, lower the TTL of your existing A record to 300 seconds and wait the full 24 hours. This cuts switchover downtime to ~5 minutes.
Step 2: Delete the old A record from your DNS provider.
Step 3: Create a new CNAME record — Type: CNAME, Host: your subdomain prefix (e.g.,
returns
), Value: page.returnsdrive.com
, TTL: 300 or Auto. Cloudflare users: set Proxy status to "DNS only" (grey cloud).
Step 4: Verify at https://dnschecker.org and look for
page.returnsdrive.com
with green checkmarks ✅. Your page goes live automatically once DNS propagates (5–30 minutes).Full step-by-step guide with screenshots and provider-specific tips:
Try now and share your thoughts with our latest updates from the Synctrack team!