Heads up — an important change to
your return portal
is rolling out on 30 July 2026
. After two rounds of beta, the New Return Portal becomes the official flow for every store
, and the legacy portal is retired as the default.✨ What's New
Every shopper now gets the full new portal experience — no beta sign-up needed. They can combine refunds and exchanges in one request, decide unit by unit, give more than one reason per item, exchange for a different size, color, or product from your catalog, and track their return themselves.
- Two admin updates ship with it: all new-flow labels are editable in the Translationeditor, andCustomize return portalnow previews the new flow.
- No action required— the switch is automatic and your existing settings (policy, fees, workflows, branding, notifications, eligibility rules) carry over untouched.
✨ How it works
Step 1: On 30 July every store switches automatically — nothing to enable.
Step 2: Open
Customize return portal
to preview the new flow and check your branding.Step 3: Selling in multiple languages? Review the new labels in
Translation
— untranslated ones fall back to English safely.Step 4: Hit
Preview
to open your live portal and compare.📘 Need details? See our guide for detailed setup.
Thanks to everyone who joined the beta and shaped this flow.
Try now and share your thoughts with our latest updates from the Synctrack team!