We're excited to share that
AI Smart Exchange
has been officially released as a beta feature in Synctrack. When a shopper exchanges, the portal now suggests the variant they most likely want — the right size, color, or a clean replacement — so more shoppers keep the sale instead of taking a refund.
✨
What's New
Your shoppers now see an
AI-suggested exchange
based on their return reason: a "✦ Best match for you" option with a short explanation (like "Most shoppers who said 'too small' sized up to Size L"), plus a Recommended exchange
modal with the top match and popular alternatives — all confirmable in one tap. Some best use case that feature can support for you:- Size issues— a comment like "too small / tight" suggests one size up; "too big / loose" suggests one size down.
- Color— a note mentioning a color suggests the same size in that color (or the nearest available shade).
- Replacement— for a damaged/defective item, it offers the exact same variant again (or the closest in-stock match if it's sold out).
✨
How It Works
Step 1: Enable the
Beta New Return Portal
in your Synctrack admin (Smart Exchange runs inside it).Step 2: A shopper picks an item and reason — a recommended exchange appears, with the suggested size/color highlighted.
Step 3: They confirm the suggestion (or pick their own) — if the AI can't load, the standard picker shows automatically, no errors.
Available on paid plans (Pro / Premium / Enterprise) with the Beta New Return Portal enabled.
📘 Need details? See our guide for detailed setup.
Try now and share your thoughts with our latest updates from the Synctrack team!