We're excited to share that AI Smart Exchange has been officially released in Synctrack. When a shopper exchanges, the portal now suggests the variant they most likely want — the right size, color, or a clean replacement — so more shoppers keep the sale instead of taking a refund.
✨ What's New
Your shoppers now see an AI-suggested exchange based on their return reason: a "✦ Best match for you" option with a short explanation (like "Most shoppers who said 'too small' sized up to Size L"), plus a Recommended exchange modal with the top match and popular alternatives — all confirmable in one tap. Some best use case that feature can support for you:
- Size issues — a comment like "too small / tight" suggests one size up; "too big / loose" suggests one size down.
- Color — a note mentioning a color suggests the same size in that color (or the nearest available shade).
- Replacement — for a damaged/defective item, it offers the exact same variant again (or the closest in-stock match if it's sold out).
✨ How it works
Step 1: Open the
AI Smart Exchange
tab in the app navigation.Step 2: Go to
Settings → AI Smart Exchange
and switch the feature on.Step 3: Shoppers get a suggested exchange as soon as they choose a return reason.
Step 4: If the suggested variant is out of stock, the suggestion is skipped and the normal flow continues.
📘 Need details? See our guide for detailed setup.
Try now and share your thoughts with our latest updates from the Synctrack team!