✨ New Feature Release: Apply Discounts to Exchange Items

We're excited to share that the feature has been officially released in Synctrack.

You can now automatically carry over a returned item's discount to the new exchange item — keeping pricing fair for your shoppers without any manual intervention. If a returned item had a $20 discount, the exchange item gets a $20 discount too—works for fixed, percentage, and combined discount setups.

✨ How it works

Step 1: Go to in your Synctrack dashboard.

Step 2: Tick the checkbox .

Step 3: Click — and that's it. Future exchanges will automatically inherit the original discount from the returned item.

Heads up: this currently supports the Shopify discount type, and requires the Exchange option enabled in your Settings. Available on the plan.

For multi-item exchanges, percentage discounts apply at the order rate and fixed amounts are distributed proportionally by price — so the math always stays fair.

Read the full guide here: https://help.omegatheme.com/en/article/apply-discounts-to-exchange-item-qnpsnk/