We're excited to share that
automated exchange order creation
has been officially released in Synctrack. No more creating exchange orders by hand — set a rule once and let Synctrack do it for you.
✨ What's New
You can now set up an automation rule that
auto-creates the exchange order
as soon as a return meets your conditions — so eligible exchanges are processed instantly, with fewer manual steps and fewer errors.✨ How it works
Step 1: Go to
Settings → Automation
and create a new rule.
Step 2: Set your
Condition
with AND/OR logic (defaults to AND, both shown): Return shipping status
(shipped / delivered) and Exchange resolution
(same product, different variants, different products).Step 3: Set the
Action
to Auto-create exchange order
and pick one: add the exchange product to the original order, create an order for the price difference (automatic), or create a new order with the full item price.
Step 4: Save — Synctrack creates the exchange order automatically whenever a return matches.
📘 Need details? See our guide for detailed setup.
Try now and share your thoughts with our latest updates from the Synctrack team!