We’re excited to share that the new automation rule has been officially released in Synctrack Returns:
Auto-refund
✨ What’s New
You can now automatically trigger refunds based on the
return shipment status
, reducing the need for manual actions.✨ How it works
1. Set the trigger condition (Return shipping status)
Choose when the auto-refund should be triggered:
- Shipped: when the return is in transit
- Delivered: when the return arrives at your warehouse
2. Select refund resolution to apply auto-refund
- Original payment method
- Store credit
- Gift card
- Discount code
3. Save & enable the rule
Once activated, refunds will be processed automatically based on your conditions.
⚠️ Current limitation: Only full refunds are supported for auto-refund (no partial refunds yet).
Read more guides here: https://help.omegatheme.com/en/article/a-complete-guide-automation-return-rules-1svb78v/#2-how-to-enable-the-auto-issue-a-refund
Try now and share your thoughts with our latest updates from the Synctrack team!