We're excited to share that
Cancellation policy
has been officially released in Synctrack. You can now let buyers cancel a just-placed order themselves — and decide exactly how long that window stays open.✨ What's New
You can now turn self-serve order cancellation on or off for your store, and set a flexible cancellation window — either until the order is fulfilled, or for a set time (minutes, hours, or days) after checkout. Buyers can cancel an unfulfilled order right from the return portal while it's still within the window, so fewer "please cancel my order" tickets reach your team.
✨ How it works
Step 1: Go to Settings > Policies > Advanced policy.
Step 2: Tick the new "Cancellation policy" item — the cancellation window options appear right below it.
Step 3: Choose "Until item is fulfilled" (no time limit while the order is 100% unfulfilled) or "Within a time window", then enter a value and unit — or use the 15 minutes / 1 hour / 1 day presets.
Step 4: Save. Buyers can now cancel unfulfilled orders from the return portal while they're within your window.
📘 Need details? See our guide for detailed setup.
Try now and share your thoughts with our latest updates from the Synctrack team!