We're excited to share that
Customer return count
has been officially released in Synctrack. You can now build rules around how many returns a customer has made before — so first-time and repeat returners can be treated differently, automatically.✨ What's New
You can now use a new
Customer return count
condition — it counts the return requests a customer has already submitted in your store (matched by customer ID, or email as a fallback, not including the current request). It's available in all four rule engines:- Automation— hold serial returners for manual review instead of auto-approving.
- Condition-based Workflow— show repeat returners only safe resolutions (store credit / exchange).
- Return fee— charge a handling fee to frequent returners.
- Return policy— block customers over a limit from starting a return at all.
✨ How it works
Step 1: Open Automation, Workflow, Fee, or Return policy settings.
Step 2: In the condition dropdown, under
Customer info
, pick Customer return count
.Step 3: Choose
is greater than or equal to
or is less than or equal to
, enter a whole number (e.g. 4), and save.It's fully optional — your existing rules keep working unchanged until you add this condition.
📘 Need details? See our guide — the new condition is documented across the Automation, Workflow, Fee, and Return policy guides.
Try now and share your thoughts with our latest updates from the Synctrack team!