We're excited to share that editing return and exchange requests after submission has been officially released in Synctrack Returns.
✨ What's New
You can now fix a submitted request in place instead of cancelling it and asking the customer to start over. The RMA number, history and quota stay the same.
- Edit items, quantities, reasons, exchange items, return method, warehouse and refund method — or switch a return to an exchange and back.
- Refund, fees and the Shopify return update automatically.
- Let customers fix their own pending request from the Return portal.
- Customers get a "Request edited" email, and every change is logged on the timeline.
✨ How it works
Step 1: Open a Pending or Approved request in
Return management
and click Edit items
.Step 2: Make your changes, review the summary, and click
Save
(tick Notify customer
to email them).Step 3: To let customers edit, turn on
Allow customers to edit their request
in Return settings
.Step 4: Customers click
Edit request
on their request page in the Return portal, update their choices and submit.Available on the Professional plan and above.
📘 Need details? See our guide for detailed setup.
Try now and share your thoughts with our latest updates from the Synctrack
team!