We're excited to share that
EU Withdrawal form
has been officially released in Synctrack. From 19 June 2026, any store selling online to EU consumers must let them withdraw from a purchase within 14 days — without giving a reason. Now you can be compliant with a single toggle.✨ What's New
You can now turn on EU right-of-withdrawal compliance in one click. When enabled, for orders shipping to the EU-27, your existing return portal automatically makes the reason field optional and shows buyers a proper withdrawal confirmation — reusing the return flow, emails, and management you already have. Orders outside the EU are unchanged.
✨ How it works
Step 1: Go to Settings → EU Withdrawal form (Professional plan and up) and click Enable.
Step 2: An EU buyer opens your return portal and enters their email + order number.
Step 3: Synctrack detects the order's country (EU-27) and makes the reason field optional — the buyer can submit without stating a reason.
Step 4: The Done screen shows a withdrawal confirmation with refund timeframe, return address, and a fixed link to EU Directive 2011/83/EU, plus a durable-medium email confirmation.
📘 Need details? See our guide for detailed setup.
Try now and share your thoughts with our latest updates from the Synctrack team!