We're excited to share that a dedicated email template —
Exchange ship with pre-paid label request approved
— has been officially released in Synctrack.
✨ What's New
You can now send shoppers a tailored approval email whenever an
exchange
request is approved and
the shopper chose the prepaid label
shipping method. Instead of the generic exchange approval email, shoppers get the right instructions — complete with their label download link and tracking link — so there's no confusion about how to ship their item back. Exchange requests using "ship with any carrier" keep their existing approval email, untouched.✨ How it works
Step 1: Go to
Settings → Notification → Notification templates
and open the Exchange
tab.Step 2: Find
"Exchange ship with pre-paid label request approved"
, right below "Exchange request approved".Step 3: Turn it on and edit the content if you'd like (it's off by default).
Step 4: That's it — approved exchanges with a prepaid label now send this template automatically, whether you approve manually or via automation.
📘 Need details? See our guide for detailed setup.
Try now and share your thoughts with our latest updates from the Synctrack team!