We're excited to share that Multiple Merchant Notification Emails has been officially released in Synctrack.
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What's New
You can now add multiple recipient emails for merchant notifications, instead of only using the main store email synced from Shopify.
This helps different teams stay updated on return progress, including warehouse, sales, CS, operations, and managers.
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How it works
Step 1: Go to Settings in Synctrack Returns & Exchanges.
Step 2: Open Notifications.
Step 3: Go to the Sender Info tab, then click "Notify to merchant when there's a new return activity" to enable notifications to merchants.
Step 4: Add the internal emails you want to notify.
Step 5: Save your settings.
Your main store email will remain as the default email, and the added emails will also receive merchant notifications based on your current notification setup.
Check full guides here
Try now and share your thoughts with our latest updates from the Synctrack team!