We're excited to share that two new notification templates have been officially released in Synctrack — so your shoppers and your team stay in the loop when a customer takes action on their own request.
✨ What's New
You can now send automated emails for two customer-initiated events:
- Tracking number added by customer— sent when a shopper enters a tracking number for a self-ship return or exchange. The customer gets a confirmation, and your team gets a heads-up that the package is on its way.
- Cancel return request by customer— sent when a shopper cancels their own return or exchange request. The customer gets confirmation, and your team knows to stop processing.
Both templates work for
Return
and Exchange
flows and behave like every other template — enable, edit, translate, send a test, and they automatically match your saved branding.✨ How it works
Step 1: Go to
Settings > Notification
and open the Return
or Exchange
tab.Step 2: Find the new
Tracking number added by customer
and Cancel return request by customer
templates.Step 3: Review the content, customize if needed, and toggle them on.
📘 Need details? See our guide for detailed setup.
Try now and share your thoughts with our latest updates from the Synctrack team!