new
✨ New Feature Release: Order payment type condition

We're excited to share that Order payment type
 has been officially released in Synctrack. You can now build return rules based on how the original order was paid — Cash on Delivery (COD), Gift card, PayPal, Shopify Payments, and more.
✨ What's New
You can now use Order payment type
 as a condition across all four rule engines — Automation, Condition-based Workflow, Fee, and Return policy:
Hold COD
 orders for manual review instead of auto-approving a refund that has no online payment to send back to.
Show only the resolutions that make sense (store credit, bank transfer, exchange) for orders with no card refund path.
Charge a handling fee, or block self-serve returns for gift card / COD
 orders — all automatically.
✨ How it works
Step 1: Open any rule under Automation, Workflow, Fee, or Return policy and add a condition.
Step 2: Pick Order payment type
 from the Order info
 group, then choose an operator (is / is not, is any of / is none of, included in / excluded in).
Step 3: Select one or more gateways used in your store (for example Cash on Delivery (COD), Gift card) and save. Your rule now evaluates each order by how it was paid.
📘 Need details? See our guide for detailed setup.
Try now and share your thoughts with our latest updates from the Synctrack team!