We're excited to share that the Return Source Filter has been officially released in Synctrack.
✨ What's New
You can now filter return requests by source in both Management and Analytics, making it easier to understand where each return request comes from.
Supported sources include:
- Return portal - customer submits a return from the Synctrack portal
- Shopify admin, when Shopify sync is enabled - customer submits a return from the Shopify portal
- Synctrack app - merchant manually creates a return from the Synctrack portal admin
- Gorgias admin, when Gorgias is connected, the merchant manually creates a return from the Gorgias admin
✨
How it works
Step 1: Go to Management or Analytics.
Step 2: Select the Return source filter.
Step 3: Choose the source you want to review.
Step 4: Check your filtered request list or analytics report.
This update helps your team separate customer-submitted returns from internally created requests, making daily checks and reporting easier.
Check full guides here
Try now and share your thoughts with our latest updates from the Synctrack team!