We're excited to share that
Sidekick Integration
has been officially released in Synctrack Returns.
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What's New
You can now ask Shopify Sidekick about your returns and exchanges in plain language — and act on them without leaving your workflow. Ask "show me pending returns" or "what were the top return reasons last month?" and Sidekick answers from your live Synctrack Returns data. Tell it "open the return for order #1042" and it takes you straight to that request, ready to approve, reject, resolve, or refund.
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How it works
Step 1: Open Sidekick in your Shopify admin.
Step 2: Ask a question about your returns or exchanges — Sidekick reads your live data and answers in plain language. Reading is always read-only.
Step 3: To act on a request, say "open the return for order #1042". Sidekick opens that exact request in Synctrack Returns.
Step 4: On that page, tell Sidekick to approve it, reject it with a reason, or mark it resolved.
Step 5: For refunds, say "refund this return" — Sidekick opens the refund page so you choose the resolution and confirm the amount yourself. Money never moves without your confirmation.
Sidekick only acts on the request you have open, so nothing changes behind your back.
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Need details?
See our guide for detailed setup.Try now and share your thoughts with our latest updates from the Synctrack team!