We're pleased to announce the release of a new feature that gives you more control over inventory during exchange requests:
Reserve Stock on Exchange Request
.
What’s new:
- Reserve stock immediately (ON)→ Stock is deducted as soon as a customer submits an exchange request. This ensures the product is held and available for them, preventing overselling.
- Deduct stock only after approval (OFF)→ Stock remains unchanged until the request is approved. This helps maintain inventory stability with fewer fluctuations.
How it works:
- If enabled ✅→ Stock is reserved right away, returned if the request is rejected or canceled, and not deducted again when the exchange order is created.
- If disabled ❌→ Stock only changes after approval.
Example
:Product A has 10 units.
- Feature ON → After a request for 1 unit: stock becomes 9 immediately.
- Feature OFF → After a request for 1 unit: stock stays 10 until approved, then drops to 9.
Why this matters:
✅ Prevents overselling when stock is limited.
✅ Provides flexibility to match your store’s workflow.
You can enable or disable this feature anytime in
app settings => Configuration