We’re excited to share that the new automation rule has been officially released in Synctrack Returns:
Auto-mark request as resolved
✨ What’s new?
You can now automatically close (resolve) return requests based on predefined return processing statuses:
- Marked as received: return items have been successfully received
- Marked as restocked: return items have been restocked into inventory
- Issue a refund: refund has been completed
👉 These conditions can be combined within the same automation rule, giving you full control over when a return is marked as resolved.
✨ Why this matters
- Significantly reduces manual return management.
- Ideal for stores handling high return volumes each month.
- Automatically closes return requests once all required steps are completed, helping you avoid unnecessary open cases.
This feature is available starting from the
Premium plan.
Try it out and let us know your feedback — we’re excited to see how this helps streamline your return workflows 🚀