We’re excited to share that a new order lookup method has been released to make submitting return requests easier for your customers:
Login with Shopify Customer Account
✨What’s new
- Shoppers can now log in using their Shopify Customer Account to submit return requests.
- Login is passwordless; shoppers simply enter their email and verify with a one-time 6-digit code.
How it works
- If the shopper is already logged in to their Shopify Customer Account
→ They can access the return page and view all eligible orders instantly, without logging in again.
- If the shopper is not logged in
→ They can log in directly on the return page using their Shopify Customer Account to continue submitting a return request.
✨ Why this matters
- Fewer login steps for shoppers when submitting returns.
- A smoother, more seamless return experience.
- Deeper integration with your store’s Shopify Customer Account flow.
Try it out and let us know your feedback, we’re excited to see how this helps streamline your return workflows 🚀