We’re excited to announce that the Synctrack team has added two new Customer Info conditions to the Workflow settings:
Customer tags & Customer segments
✨ What’s new:
- Customer Tag– Synced directly from the customer tags in Shopify Admin.
- Customer Segment– Synced directly from the customer segments in Shopify Admin.
=> Any return request that meets the set Customer Tag or Customer Segment conditions will automatically trigger the Actions defined by the merchant.
✨ Some recommended workflow you can set up:
IF: Customer tag = “VIP”
THEN:
Set order fulfillment: Prevent requests from orders older than 90 days
Resolution: Refund to original payment method
IF: Customer segment = “Customers who have purchased at least once”
THEN:
Action Type: Exchange
Method: No shipment required
Try now and share your thoughts with the latest update from our team!