We’re excited to announce that the Returns team has added three new Order Policy Info conditions to the Workflow settings:
Order Fulfillment Date, Order Delivery Date, Order Creation Date
✨ What’s new:
- When any of these conditions is applied, similar Actions will be automatically disabled, and vice versa.
- Any return request that meets the configured conditions will trigger the corresponding Actions set by the merchant.
✨ Typical Use Case:
These conditions are commonly used to set up different return/exchange windows.
Examples:
IF: Request from order fulfillment is greater than or equal to 14 days
THEN:
Action Type: Return
OR
IF: Request from order fulfillment is greater than or equal to 30 days
THEN:
Action Type: Exchange
=> Which means your customer can only exchange after 30 days of the order fulfillment date, but can not return.
Try now and share your thoughts with the latest updates from Synctrack team!