We’re excited to announce that the Returns team has added
Return/Exchange options conditions
to the Workflow settings✨ What’s new:
- When any of these conditions is applied, similar Actions will be automatically disabled, and vice versa.
- Any return request that meets the configured conditions will trigger the corresponding Actions set by the merchant.
✨ Typical Use Case:
IF: Return Zone = "USA"
AND Return/Exchange options = "Return"
THEN:
Resolution: Refund to gift card
Method: Ship with any carrier.
IF: Return Zone = "UK"
AND Return/Exchange options = "Return"
THEN:
Resolution: Refund to store credit
Method: Ship with prepaid label.
=> Which means your customer in a different zone can return, but different resolution and method
Try now and share your thoughts with the latest updates fromthe Synctrack team!