With Synctrack's Returns shipment tracking feature, you can now have complete visibility over your return shipments’ tracking statuses, so you can proactively answer customers’ WISMR (Where is my return?) queries and notify them of exception events on the carrier side.
Bringing the tracking visibility for both your inbound and outbound shipments together in one place. You can auto-synchronize your return shipments to Synctrack Tracking’s shipment dashboard to better manage them and correspondingly assess the carrier’s performance.
✨How to enable
- Go to Return trackingin your Synctrack Returns admin
- Click Return tracking
- Click Enable tracking
- Once this module is activated, the status will be switched from "Inactive"to"Active". You can view the status of your return shipments on the corresponding RMA detail page under the Return shipments section. Learn in details here
✨How merchants view the return shipment status
✨How your shoppers view the return shipment status
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