We're glad to announce that we’ve made an important update to improve the buyer experience and streamline
the return page within your Shopify store.
The Returns Portal has been moved into your Shopify App Proxy.
- Old URL: https://yourstore.returnsdrive.com
- New URL: https://yourstore/apps/returns-portal
This means the Returns Portal now runs directly within your store’s domain instead of an external website.
How to customize URL by shopify app proxy?
Step 1: Go to the Return App proxy section
Find the
Return App
proxy section.
Note:
The Synctrack currently has two URL options for you to allow your customer to access to submit and preview return requests, so you need to set Primary for one of them, BECAUSE notification and return tracking status will be only sent to the Primary return page.Step 2: Customize URL
Click the Customize URL button inside the 3-dot points, and follow the 3 steps to update the URL on both sides of Shopify and Synctrack to ensure consistency!
Remember to save and copy your edited URL suffix!
Step 3: Go back to the Return app and update the URL Suffix input box for the Return app.
Update the link in the input box below to match the new URL you edited in the return app proxy section, and save. Keep consistency!
The result will be like that your return page will be embed in your store with your shopify store domain!
Try the new features and share your thoughts here from Synctrack team updates