We're excited to share that the Gorgias integration has been officially released in Synctrack Returns & Exchanges — now available on Premium and Enterprise plans.
✨ What's New
- You can now handle returns end-to-end inside Gorgias. Your support team can see every return detail, RMA, status, order info, items, and shipment tracking, right in the ticket sidebar.
- Agents can create new return or exchange requests directly from Gorgias (Synctrack auto-fills the customer email)
- Reply faster using built-in Synctrack Macros (Returns Instructions & Returns Status) that auto-tag tickets with return_drive for easy triage.
✨
How it works
Step 1
: In Synctrack admin, go to Settings → Integration → Gorgias and click Set up.Step 2
: Enter your Gorgias store name brandname.gorgias.com
, click Install app, and authorize access.
Step 3
: In Gorgias, connect your Shopify store under APP STORE → Shopify, and verify your email domain.
Step 4
: Open any customer ticket in Gorgias — the Synctrack Returns widget
Available from the
Premium plan above
. For a detailed guide, check out our help center article.Try now and share your thoughts with our latest updates from the Synctrack team!