improved
✨ New Update: Easier return request tracking

We've improved how shoppers track their return requests — fewer clicks to get to the exact request, and a way for shoppers to add their own return shipment details.
✨ What's New
You can now give shoppers a faster path to follow up on a return they've already submitted:
The View request
 link in return notification emails opens the return request detail page directly — no more landing on the general order lookup screen.
On the order lookup page, any order that already has a return request now shows a Track return
 button next to Request return
.
Shoppers can add their own tracking summary
 (carrier, tracking number, tracking URL, shipped date, note) so you know the return package is on its way.
✨ How it works
Step 1: Shopper clicks View request
 in the notification email and lands straight on the return request detail.
Step 2: Or, from the order lookup page, the shopper clicks Track return
 on an order that already has a return request.
Step 3: On the request detail, the shopper fills in the tracking summary and clicks Save tracking information
 — it's saved to the request and added to the timeline.
📘 Need details? See our guide for detailed setup.
Try now and share your thoughts with our latest updates from the Synctrack team!