We've improved the EU Withdrawal form — EU customers can now complete a right-of-withdrawal request in a short, 2-step flow, right on your existing return portal.
✨ What's New
You can now offer EU-27 customers a streamlined withdrawal: they no longer walk through your full return flow. They simply find their order and pick the items to withdraw — the resolution and return method are set automatically. Nothing to install, no separate portal, and your setup stays exactly as it is.
✨ How it works
Step 1: An EU customer opens your return portal and enters their email + order number (no login or verification code needed).
Step 2: Synctrack detects the order ships to the EU-27 and shows the withdrawal flow — the customer selects the item(s) and quantity to withdraw; a reason is optional.
Step 3: They go straight to the Review screen, where the resolution ("Refund to original payment method") and return method ("Ship with any carrier") are pre-filled. They confirm and submit — then see a withdrawal confirmation with the 14-day refund note and legal reference, and get an email confirmation.
Orders outside the EU-27 keep your standard return flow, unchanged.
📘 Need details? See our guide for detailed setup.
Try now and share your thoughts with our latest updates from the Synctrack team!