We've improved
prepaid return labels
— here's what's new.✨ What's New
You can now choose who pays for the return shipping label in one clear place — and your shoppers see the estimated label fee before submitting their return, so refund deductions never come as a surprise.
✨ How it works
Step 1: Go to Settings > Shipping & Delivery > Return shipping method.
Step 2: In the new "Return shipping payment" section, choose Merchant pays or Customer pays — the pre-paid label badge updates instantly.
Step 3: Click the eye icon on each option to preview exactly what your shoppers will see.
Step 4: With Customer pays and an auto-select carrier automation rule, shoppers see the estimated label fee range (e.g. $5.20 ~ $8.40) and expected refund right on the review page — the final fee always falls within that range.
Step 5: You can also edit each shipping method's Display title right in its panel — synced with your Translations page.
Heads up: the "Label generation fee" toggle has moved from Settings > Fees into this new section. Your existing setting is migrated automatically — no action needed.
📘 Need details? See our guide for detailed setup.
Try now and share your thoughts with our latest updates from the Synctrack team!