✨ New Update Release: Return Analytics

We're excited to share that the Return Analytics dashboards have been officially updated on new version in Synctrack.

You can now track your complete return performance with powerful analytics dashboards — monitor return volume, return rates, revenue retained vs. refunded, top return reasons, and customer return behavior, all with flexible date filters that match your financial reporting needs.

: Go to the section in your Synctrack Returns app from the left sidebar.

: Choose a dashboard — for a high-level snapshot of return volume and rates, for retained revenue breakdown by resolution type, or to identify your top returned products, customers, and return reasons.

: Select your preferred date filter (Order created date, RMA created date, or RMA resolved date) and set a timeframe up to 365 days.

Helps merchants answer: "Out of all the orders sold last month, how many were returned?"Filtering by this date calculates the return rate for a specific sales period.

Helps merchants answer: "How many return requests did we receive last month?"Filtering by this date shows the total number of newly initiated returns in a period, regardless of when the items were originally bought.

Helps merchants answer: "How many returns did we finish processing last month?"Filtering by this date shows the actual number of closed returns, which is crucial for tracking total refunded amounts and restocked inventory for that month.

: Explore key metrics and trend charts to understand patterns and take action to reduce returns and retain more revenue.

Overview and Return + Customer Insight dashboards are available from the Starter plan. Revenue Insight is available on Premium and Enterprise plans.

For a detailed guide, check out our help center article.