We’ve just released an improvement to the
Exchange for Different Product flow when the exchange item is more expensive than the returned item
(i.e., the shopper needs to pay the price difference to the merchant).✨ Before this update
Previously, the Amount to Collect flow had several limitations:
- No clear notification or status indicating whether the shopper had completed the payment.
- Merchants couldn’t directly link to the Shopify invoice or the newly created exchange order from the request.
✨ After this update
The Exchange – Amount to Collect flow has been improved to make payment tracking and order management much easier.
1️⃣ Create Exchange Order
When creating an exchange order, you can now:
- Send a Shopify Invoice if additional payment is required.
- Use the “Collect payment” action directly linked to the created exchange order.
- See a "Payment-pending status" after the exchange order is created, indicating that the shopper has not yet completed the payment.
2️⃣ Automatic Payment Status Sync
- Once the shopper completes the payment, the request status will automatically update to "Payment-paid".
- You can then resolve the exchange request directly.
Read more guides here: https://help.omegatheme.com/en/article/create-an-exchange-order-after-approving-exchange-request-1bq87ys/?bust=1773117811916
Try now and share your thoughts with our latest updates from the Synctrack team!