We've improved the return page display settings — you can now set the order of your refund options, exchange options, and return methods, not just your return reasons.
✨ What's New
You can now drag and drop to reorder how three groups of options appear to customers on the return page:
- Refund resolutions (original payment, store credit, gift card, and more)
- Exchange resolutions (same variant, different variant, different product)
- Return methods (pre-paid label, any carrier, no shipment, return to store)
Put the option you want to promote first — like store credit or exchange — so customers see it at the top. The order you set is exactly the order they see.
✨ How it works
Step 1: Go to Settings > Resolutions (for refund and exchange options) or Settings > Shipping method (for return methods).
Step 2: Drag the handle next to any option to move it within its group.
Step 3: Hit Save when the save bar appears — customers instantly see the new order.
Disabled options stay in the list so you can pre-arrange them, but they're hidden from customers until you turn them on. Stores that don't reorder keep their current order — nothing changes automatically.
📘 Need details? See our guide for detailed setup.
Try now and share your thoughts with our latest updates from the Synctrack team!